Lamabet Casino - Spelaren har försenat insättningar på casinokontot.

Good morning

On December 3, 2025, just after midnight, I made some deposits at the casino in question, LAMABET. I should point out that I've already contacted them and am awaiting a response, which I don't think will be forthcoming (their website's rules state that complaints must be made within 3 days). I deposited €380, broken down as follows: a €30 top-up, a €100 top-up, and five €50 top-ups. However, after checking my bank account, I noticed that there are two other €50 deposits (€100 total) that have never been cashed out and are not present in my account history. During my deposits, some were declined, while others are still pending. I honestly don't know the reasons; I suspect it's a connection issue between the bank and the site. However, they are still recorded in my history. These infamous €100 deposits only appear in my bank account and have been debited. I've now written some clarifications regarding the casino, and whether it's possible to get them back. They weren't initially credited because I didn't use them. I'm waiting for your help. I've attached screenshots of my gaming account history and home banking.

My registration address on the site is m*****@*******.it

Buongiorno

In data 03/12/2025 appena dopo la mezzanotte ho effettuato dei depositi presso il casino In questione LAMABET. Premetto che ho già scritto a loro e sto aspettando risposta, che credo non arriverà in maniera celere (sul loro sito nel regolamento c'è scritto che il reclamo è da fare entro 3 giorni). Ho depositato una cifra pari a 380€ così divisa: una ricarica da 30€ una ricarica da 100€ e 5 ricariche da 50€. Facendo però un controllo sul mio conto corrente bancario, noto che ci sono altri due depositi da 50€ (100totali) mai riscossi e non presenti sulla cronologia del conto gioco. Durante i miei depositi, alcuni sono stati rifiutati, altri invece sono tuttora in attesa. Non conosco le motivazioni sinceramente, presumo forse per una questione di linea e connessione tra banca e sito. Ma sono comunque regolarmente segnati nella cronologia. Questi famosi 100 euro compaiono solo sul mio conto corrente e son stati addebitati. Ora io ho scritto delucidazioni in merito al casino, e se fosse possibile riceverli indietro. Visto che inizialmente non sono stati accreditati non avendone usufruito. Attendo un vostro aiuto in merito. Allego screen cronologia contogioco è screen home banking.

Il mio indirizzo di registrazione al sito è m*****@*******.it

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Dear Pilerio,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

I've been in contact with the bank since the next day, and they told me the money was deducted from my current account like any other payment. The problem is that the infamous €100 credited to my gaming account isn't there. There's a history, and in the history, there are payments for only €380. These €100 were cashed (obviously, what do they know) and not credited to my gaming account. I sent my bank statement, which lists the times and figures, and also lists the names of the casino suppliers who took the money. It's not difficult to verify; it's all available in the PDF files sent. Even a kindergartener could figure out that they weren't credited. The problem is that if you write to them, you're talking to 50 people who ask you the same thing, they open 50 different requests, and you can't understand anything. This whole casino thing is a load of rubbish.

Io sono in contatto con la banca dal giorno successivo, e la banca mi ha detto che i soldi sono stati scalati dal conto corrente come qualsiasi pagamento. Il problema è che sul conto gioco non risultano questi famosi 100 euro accreditati. C'è una cronologia e nella. Cronologia ci sono pagamenti per soli 380 euro. Questi 100 euro sono stati incassati (ovviamente che ne sanno loro) e non accreditati nel conto gioco. Ho mandato il mio estratto conto bancario, dove ci sono orari e cifre, e dove ci sono i nomi dei fornitori del casino che prendono soldi. Non è difficile fare una verifica, è tutto a portata di mano dei pdf inviati. Anche un bambimo dell'asilo saprebbe capire Che non sono stati accreditati. Il problema è che se scrivi a loro parli con 50 persone richieste che ti chiedono la stessa cosa, aprono 50 richieste diverse e non si capisce nulla. È veramente tutta una fuffa sta storia dei casino

Dear Pilerio,

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is katarina.d@casino.guru. Thank you for your patience and cooperation.

Katarina

Dear Pilerio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you an email, but it says the address is wrong.

Ti ho inviato una mail, ma mi, dice che indirizzo è errato

Dear Pilerio,

thank you for your reply.

Could you please try sending the documents one more time? Alternatively, you can upload the requested documents directly to this thread, and I will ensure they are kept hidden from the public.

Thank you very much for your cooperation.

Looking forward to your reply,

Katarina

Dear Pilerio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru