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I won 7000 euros in Aviator - they closed my account and money (they didn't even return my deposits), they sent me their entire list of violations - even sports betting - although they have been blocked on my site for a long time) Scam casino and scammers

Выиграл в Авиатор 7000 евро -аккаунт закрыли и деньги (даже депозиты не вернули),прислали весь свой список нарушений-даже спортивные ставки-хотя они давно у меня на сайте заблокированы)Скам казино и мошенники

Dear edo19727,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KokoBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share the communication from the casino listing allegations against you? My email is tomas@casino.guru
• What games did you play to accumulate your current balance in the casino besides Aviator? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello! I registered on the Koko.bet website a few months ago - I did not use any bonus offers (this is fundamental) - I bet on sports (deposited cryptocurrency) - and made successful withdrawals. But in the end, they told me that they decided to limit my sports betting function - all other sections of the site are available to me. I stopped playing there - because I was interested in sports betting. A couple of weeks ago I decided to play Aviator - made a deposit and won 7,000 euros overnight. I put part of the money up for withdrawal and ... at first they told me that I allegedly indicated the wrong crypto wallet (it was Sunday and apparently there was no manual) - I re-ordered the withdrawal and on Monday they announced to me that my funds were confiscated (they did not even bother to return the deposits - apparently such a tasty morsel = 7,000 euros that their brains swam). In confirmation of their actions, they sent their entire set of violations, including violations of sports betting - ((Simply thieves and the scam casino is brazen and unprincipled, realizing that most likely nothing will happen to them for this!!!

Здравствуйте!На сайте Koko.bet я зарегистрировался несколько месяцев назад-никакими бонусными предложениями не пользовался(это принципиально)-делал ставки на спорт(вносил криптовалюту)-и делал успешные выводы.Но в конце концов,мне заявили.что мне решили ограничить функцию ставок на спорт-все остальные разделы сайта мне доступны.Я перестал там играть -так как меня интересовали ставки на спорт.Пару недель назад я решил поиграть в Авиатор-сделал депозит и за ночь выиграл 7000 евро.Поставил на вывод часть денег и...сначала мне заявили,что я якобы указал неправильно криптокошелек(было воскресенье и видимо отсутствовало руководство)-я перезаказал вывод и в понедельник мне обьявили,что мои средства конфискованы(даже не удосужились вернуть депозиты-видимо такой лакомый кусочек=7000 евро,что мозги у них поплыли).В подтверждение соих действий они прислали весь свой свод нарушений ,включив туда и нарушений спортивных ставок-((Просто воры и скам-казино-нагло и беспринципно,понимая,что скорее всего,им за это ничего не будет!!!

Have you saved the communication in which the casino blocked your sports betting activity, and the time when it was?

Could you please share the communication from the casino listing the accusations against you?

Send the supporting evidence to my email at tomas@casino.guru

Looking forward to your reply.

Good afternoon! This was not a message to the mail - I saw on the site that the system does not accept bets - a message appeared in the coupon - the user is blocked - I contacted the chat and received a corresponding answer - that the sports department limited my sports bets, but I can use the rest of the functionality of the site - I calmly withdrew the remaining money - it was USDT - this was before they were banned in Europe - most likely it was February (transaction hashes do not display the sender's name). My attempt to file a complaint with Curacao (although their license is not shown in green - but this would be a chance) But at the moment the site of the gaming commission in Curacao is under maintenance (as it is written on it) and it is not clear where to complain. I emphasize, this is direct theft and in my opinion only the commission that issued them a license could influence them to demand evidence of my guilt - which does not exist in nature! Nevertheless, I hope for you - what if you succeed - this is a direct scam and theft!

Добрый день!Это не было сообщением на почту-я увидел на сайте,что система не принимает ставки-появлялась надпись в купоне-юзер заблокирован-я обратился в чат и получил соответствующий ответ-что спортивный отдел ограничил мои спортивные ставки,но я могу пользоваться остальным функционалом сайта-я спокойно вывел оставшие деньги-это были USDT-это было до запрета их в Европе-скорее всего это был февраль(хеши транзакцийне отображают название отправителя).Моя попытка подать жалобу в Кюросао(хоть их лицензия и не отображается зеленым светом-но это был бы шанс)Но на данный момент сайт комисси по играм в Кюросао на обслуживании(так написано на нем) и непонятно куда жаловаться.Подчеркиваю,это прямая кража и по моему мнению только комиссия ,выдавшая им лицензию могла на них воздействовать что бы затребовать доказательства моей вины-которых нет в природе!Тем не менее,надеюсь на вас-а вдруг у вас получится-это прямой скам и воровство!

Thanks for the explanation.

Were you in contact with the casino at all? Have you contacted them after your account was closed?

Could you please share a screenshot of what error you receive when attempting to log in to your account? Kindly supply evidence of your claims. Please note we can't confront the casino without evidence.

Send the information to my email at tomas@casino.guru

Good afternoon

1. To say that I am shocked by your answer is to say nothing!! Did you even look into and study my question? I have already sent you the correspondence with the support service to the email you provided. Maybe you can find it?

2.What will a screenshot of the inability to log into an account (the user is blocked) give you? How can this affect the essence of the problem? - No problem - I will send you a screenshot by email.

3. What evidence and what should I provide?! That I am an honest player and have not violated anything?! Are you serious? How do you imagine this, how should it look?

Obviously, this casino must provide evidence of my alleged "dishonesty". At least, this is how the gambling commission in Curacao or ASKgamblers works - it requires the casino to prove the user's unfair play - if there is none, it demands that the player's money be returned (which often happens)

Добрый день!

1.Сказать ,что я шокирован вашим ответом-значит ничего не сказать!!Вы вообще вникали и изучали мой вопрос-я уже отправлял вам на указанную вами почту переписку со службой поддержки-может вы найдете ее?

2.Что даст вам скриншот невозможости входа в аккаунт(пользователь заблокирован)-это как может повлиять на суть проблемы?-нет проблем-я отправлю скриншот вам на почту.

3.Какие доказательства и чего я должен предоставить?!Что я честный игрок и ничего не нарушал?!Вы серьезно?Как вы это себе представляете,как это должно выглядеть?

Очевидно это казино должно предоставить доказательства моей якобы"нечестности".По крайней мере так работает(ла) комиссия по азартным в Кюросао или ASKgamblers-требует от казино доказательства нечестной игры пользователя-если их нет -требует вернуть деньги игроку(что часто и происходит)

Thanks for your reply.

In your initial post, you wrote:

they sent me their entire list of violations - even sports betting

Kindly send me the communication in which the casino lists these violations.

So far, you have sent me 2 emails, neither of which contains the communication between you and the casino. If you sent the communication using a different email address, I didn't identify it as coming from you. If you no longer have the communication, please let me know as well, and we'll proceed without it. I apologize for any misunderstanding, and I appreciate your cooperation.

I sent them another letter with a response - and again received a response where everything is listed, the whole set of violations - from sports betting (which is blocked) to VPN and collusion, etc. - this is just a casino scam. I sent it to you by email.

Я отправил им еще раз письмо с ответом-и снова получил ответ где перечисленно все,весь набор нарушений-от спортивных ставок(которые заблокированы) до VPN и сговора и т.п.-это просто скам казино.Отправил вам на почту.

I apologize, but I haven't received it.

I've sent you an email. Kindly send the information as a response to the email I sent you.

Looking forward to your reply.

I don't know where the letters to you go - but I sent you a copy on 15.07 - I sent you an excerpt from the letter again and am sending a photo of the screen with a letter from them. I don't know what else can be done? And in general, this is becoming a farce - you answer once every 7 days - so this can drag on for months...

Не знаю,куда уходят письма к вам-но копию я отправил вам 15.07-отправил вам снова выдержку из письма и отправляю фото экрана с письмом от них.Не знаю что еще можно сделать?И вообще это становится фарсом-вы отвечаете раз в 7 дней-так это может тянутся месяцами...

p.6.4.3 -)))))

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you edo19727 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask KokoBet Casino for their help in resolving this complaint. We would like to know why was the player's account closed and winnings confiscated.

Thank you!

Hello dear edo19727 and Casino Guru Representatives,

Thank you for paying our attention to the following matter.

We have checked all the details mentioned by edo19727, and would like to inform that we have restored access to the account and reimbursed the deducted amount. We are deeply sorry for any inconvenience caused. Please, let us know if any additional information is required, and we will gladly assist.

Thank you for the update KokoBet Casino representative.

Dear edo19727, let us know if this resolves your issue or if you require any further assistance. Thank you!

Good day! Thank you very much - the money was returned to the balance, although I don’t know if they will come up with new reasons not to pay out the funds.. So the problem has not been solved yet - I ordered 800 euros for withdrawal - I’m waiting. I have the same situation with the PoolBit casino - sports betting was active there - winnings were paid out - small - 100,200 euros. But after winning 3000 in Aviator and ordering a withdrawal, the account was also blocked. These casinos are similar, they work on the same platform and have a registration address in Costa Rica! I did not find a review for this casino on your website - but if possible, please help!

Добрый день!Спасибо Вам огромное-деньги на баланс вернули,правда не знаю,не придумают ли они новые причины,чтобы не выплачивать средства..Так что проблема еще не решена-заказал 800 евро на вывод-жду.Такая же ситуация у меня с казино PoolBit  -там спортивные ставки были активны- выигрыши выплачивались-небольшие-100,200 евро.Но после выигрыша в Aвиатор 3000 и заказ на вывод счет также был заблокирован.Эти казино похожи,работают на одной платформе и имею адрес регистрации в Коста-Рике!Я не нащел обзор для этого казино у вас на сайте-но если есть возможность-помогите пожалуйста!

Dear edo19727, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

As for the complaint for the other casino, you should be able to submit a complaint for a casino we don't have a review for, and one of my colleagues will be able to help you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear edo19727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter