Kingmaker Casino - Spelarens cashback-återbetalning är försenad.

I have made deposits using the 15% cashback bonus and after a week as stated in the corresponding bonus I have not received any refund without of course having made a withdrawal. I am submitting a photo of the bonus and the payment history for the corresponding week.

Έχω κάνει καταθέσεις χρησιμοποιώντας το μπόνους 15 % επιστροφή χρημάτων και μετά από μια εβδομάδα όπως αναγράφεται στο αντίστοιχο μπόνους δεν έλαβα καμία επιστροφή χωρίς εννοείται να έχω κάνει ανάληψη . Υποβάλλω φωτογραφία του μπόνους και του ιστορικού πληρωμών για την αντίστοιχη εβδομαδα

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account verified?
• Have you benefited from a similar bonus in the casino in the past?
• Have you accepted any bonuses with your deposits during the week?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas