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The vip manager had given me an offer for 2 deposits with 80 and 100% deposit refund with 20x turnover on both deposits..the second deposit of €170 was not credited to me when I lost..when I asked the vip and received a response 2 days later he told me now he can't serve me because they lowered my vip level and to contact the chat..in the chat they told me they can't help me and to send an email..in the email I received a response that unfortunately I am not entitled to anything

Μου είχε δώσει μια προσφορά ο vip manager για 2 καταθέσεις με 80 και 100% επιστροφή χρημάτων κατάθεσης με 20χ τζιραρισμα και στις 2 καταθέσεις..την δεύτερη κατάθεση 170€ δεν μου την πιστωσανε όταν έχασα..όταν ρώτησα τον vip και έλαβα απάντηση 2 μέρες μετά μου λέει τώρα δεν μπορεί να με εξυπηρετήσει διότι μου κατέβασαν το επίπεδο vip και να απευθυνθώ στο chat..στο chat μου είπαν δεν μπορούν να με βοηθήσουν και να στείλω email..στο email έλαβα απάντηση ότι δυστυχώς δεν δικαιούμαι κάτι

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you already played with your deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Michael19877,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru