JackpotGuru Casino - Spelarens insättning kom inte fram.

I had made a deposit of 3000 INR on 09th Feb. It was successful and even i had sent proof to casino. Till date casino says they are checking. I have followed up several times. They just say they will contact via email. This is totally unsafe practice and not trustworthy. Hence i wish to take it further.

Dear pratikvangala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thanks for the reply. My transaction was successful and i had used Ezeebill payment medium. If you may know any contact of Ezeebill. I had tried getting it online but couldnt

Dear pratikvangala,

Did you forward the payment confirmation from you provide to the casino? If yes, be sure to give the casino a few days before they would find the lost transaction and add it to your casino balance.

Dear pratikvangala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.