Immerion Casino - Spelarens spelproblem återfaller.

Good evening. I've relapsed into gambling. I had a previous problem with Mafia Casino and they didn't respond. So I started playing at Immerion Casino. Every time I lost, I asked for a no-deposit bonus, but they never helped me. Sometimes they'd give me one in IMR, but of course, you have to withdraw it in crypto, and you lose about half, and the withdrawal limits are very low. They always tell me they'll email me, but nobody helps. I can't access the chat from my phone; they've blocked me from the app and all browsers, but I can from another phone. I can't access the conversations I had on this phone where I asked for help because I had a gambling problem. The only email I can show that mentions my gambling problem is from just three days ago, but it happened many more times. The chat screenshots are from June 17th, but they'll have to prove that because I only have those screenshots.

Buenas noches.he recaído con el juego,tuve un problema anterior con mafia casino y no respondieron.pues empecé a jugar en immerion casino.cada vez que perdía solicitaba por favor algún bono sin depósito y nunca me ayudaban. Alguna vez me daban uno solo en IMR por supuesto que luego lo tienes que cobrar en cripto y pierdes más o menos la mitad y los límites de retiro son muy bajos. Me dicen siempre que van a escribirme por el mail y nadie me ayuda no puedo acceder al chat desde mi móvil me han bloqueado desde la aplicación desde ninguna navegador y resulta que desde otro móvil sí. No puedo acceder a las conversaciones que tenía en este móvil donde solicitaba ayuda porque tenía un problema con el juego. El único mail que puedo demostrar donde habla de mi problema con el juego es de tan solo hace tres días pero fue muchas más veces.las capturas del chat son del diecisiete de junio pero eso tendrán que demostrarlo ellos porque yo solo tengo esas capturas

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Dear Rakeloviedo,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I have read the casino's Responsible Gaming page and this is what I have found:

7. Self-Exclusion

If you feel that you may be becoming dependent on gambling, you should consider permanently excluding yourself from all gambling environments. If you take the decision that you no longer want to play at immerion3.com, you can permanently block your access by contacting our Customer Service team by emailing support@immerion3.com. If you wish to self-exclude yourself for a set period, you can do this by contacting our support by emailing support@immerion3.com.

So in order to request a self-exclusion is through email support. You mentioned that the only email that you can show that mentions a gambling problem is the one sent on June 27.

• Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Do you still have access to your account?
• Please send forward all your account closure requests along with the casino's replies to jean.s@casino.guru. Please forward me the complete email threads containing your communication with the casino's customer support. Please do not send screenshots, but the original, uncropped email messages instead.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean