Immerion Casino - Spelarens konto har stängts.

Hello. The casino closed my account. I consider this very unfair because I deposited $500 and played only with cash without using the bonus. While playing, I won some games and my balance rose to $980. I made two withdrawals, one of $500 and another of $480, which were not paid.

I hope you can help me receive my money.

Greetings.

Hola. El casino cerro mi cuenta. Considero muy injusto porque deposite 500 usd y jugue solo con efectivo sin utilizar el bono, al jugar gane en algunos juegos y mi saldo subió a 980 usd, hice 2 retiros, uno de 500 usd y otro de 480 usd, los cuales no fueron pagados.

Espero puedan ayudarme para recibir mi dinero.

Saludos.

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Hello

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila