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Subject: Complaint – Immerion Casino Withholding £600 Withdrawal

Hello,

I am submitting this complaint regarding Immerion Casino, who cancelled my withdrawal request and are delaying payment despite me complying with their requirements.

Casino: Immerion Casino

Game Played: Belatra – Blast the Bass

Deposit Method: Bank transfer

Bonus: None used

Withdrawal Method Requested: Bank withdrawal

Withdrawal Amount: £600

Date & Time of Request: 2 October 2025, approximately 19:30

Withdrawal Cancelled: 3 October 2025, approximately 12:00

Issue:

Immerion Casino had no issue accepting my deposits, yet when I requested my £600 withdrawal it was cancelled and I was asked to provide additional verification documents, including:

ID (front and back)

Selfie with ID in front of the casino site

Bank statement

I have complied with these requests. Despite this, my payout has not been processed.

I am very concerned, as there are numerous complaints on Casino Guru about Immerion Casino delaying withdrawals under the pretext of "game provider checks" or prolonged KYC reviews. I did not use a bonus, I deposited via bank transfer, and I have supplied all requested documents. There is no legitimate reason for this delay.

Request:

I respectfully ask Casino Guru to mediate and ensure that Immerion Casino processes my £600 withdrawal without further obstruction.

I can provide supporting evidence:

Screenshots of my deposit, withdrawal, and cancellation

Proof of submitted documents

Communication history with the casino

Thank you for your assistance.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Lost the money closed the account

Dear player, we are sorry to hear about your situation. However, please note that players are responsible for the funds in their casino account until the withdrawal is completed. Since the funds were lost and the account has been closed, we are truly sorry, but there is nothing more we can do to assist you in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.