Hyperino Casino - Spelaren kämpar för att ta ut sina vinster.

I won 950 euros 4 weeks ago. Whenever I email

and to PAY THE WINNING please, I get computer-written answers with the note that it could be due to the

large mail volumes take longer On request, I have

sent the back of my identity card, but it works

Nothing. Vain B ***

Ich habe vor 4 Wochen 950Euro gewonnen. Immer wenn ich maile

und um GEWINNAUSZAHLUNG bitte, erhalte ich Computer geschriebene Antworten mit dem Hinweis,es könnte auf Grund des

grossen Mailaufkommens länger dauern Auf Anforderung habe ich

die Rückseite meines Personalausweises geschickt, aber es tut sich

nichts. Eitel B***

Dear Eitel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Do I understand correctly that your account hasn’t been verified yet?

Have you tried contacting the live chat for assistance as well? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

I have already won once at Heyperino and have received my payout. After I made the claim

after submitting the back of my identity card, Heyperino just replied

with the already described Cmputermails.Eitel

Hallo Kristina

Ich habe bereits einmal bei Heyperino gewönne und meine Auszahlung erhalten.Nachdem ich diForderung

nach Übermittlung der Rückseite meines Personalausweis es gemacht habe,antwortete Heyperino nur

mit den bereits beschriebenen Cmputermails.Eitel

Thank you very much Eitel for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you, says Eitel.

Dankeschön sagt Eitel.

Dear Eitel,

I’m sorry to hear that your withdrawal has been delayed. I will contact the casino and see if I can help.

I would like to invite Hyperino Casino to this conversation.

Dear Hyperino Casino,

Could you please clarify the situation and indicate the current status of Eitel’s withdrawal request?

Thanks for your help and good luck. VAIN

Danke für Ihre Hilfe und viel Erfolg. EITEL

hi Guys

I received my winnings. Thanks for the help. Vain

Hallo Leute

Ich habe meinen Gewinn erhalten.Danke für die Hilfe.Eitel

Thank you, Eitel, for letting us know and for using the Casino Guru complaint resolution center. We’re very glad that you received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru