Gomblingo Casino - Spelaren kan inte komma åt kontot efter insättning.

I registered my account on the gomblingo website using the trumo service. I deposited 29e into my account with trumo, but when the deposit was processed, only the home page remained visible. I tried to log in to my account using my trumo bank details, but only the home page remains visible, meaning I can't access my account where the deposit is. However, the money has left my bank account. I contacted live chat, but they only ask to contact me by email. I sent them an email about the matter two days ago, no response.

Rekisteröin tilini gomblingo sivustolle käyttäen trumo palvelua. Talletin trumolla tililleni 29e, mutta kun talletus oli käsitelty niin vain aloitussivu jäi näkyviin. Yritin kirjautua tililleni trumon pankkitunnusten avulla, mutta vain aloitussivu jää näkyviin eli en pääse tililleni missä talletus on. Raha kuitenkin on lähtenyt pankkitililtäni. Otin livechatiin yhteyttä, mutta pyytävät ainoastaan ottamaan yhteyttä sähköpostitse. Olen laittanut heille kaksi päivää sitten asiasta sähköpostia, ei mitään vastausta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Liemi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the Gomblingo website and your account access.

To better understand the situation and assist you effectively, please provide more information by answering the following questions:

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Did you complete the verification before you lost access to the account?
• Could you please provide the date and time when you made the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear Liemi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru