The player from Japan had deposited 120,000 yen worth of XRP into the casino's wallet but forgot to include the destination tag, which resulted in the deposit not being reflected. Despite having reached out to support, they were only assured of an investigation without any follow-up, leading to their request for a refund. The complaint was rejected based on the player's explicit request.
Spelaren från Japan hade satt in XRP värda 120 000 yen i casinots plånbok men glömde att inkludera destinationstaggen, vilket resulterade i att insättningen inte återspeglades. Trots att de kontaktat supporten lovades de bara en utredning utan någon uppföljning, vilket ledde till deras begäran om återbetalning. Klagomålet avslogs baserat på spelarens uttryckliga begäran.