Dragonia Casino - Spelarens insättning är försenad.

Hello everyone,

I made a real-time transfer of €50 to Dragonia on January 10th. Unfortunately, the money hasn't arrived, and several attempts to contact support via chat have been unsuccessful.

I already sent them a screenshot of the transfer, but nothing happened.

Best regards

Enes M.

Hallo zusammen,

ich habe am 10.1 eine Echtzeitübweisung in Höhe von 50€ getätig bei Dragonia. Leider ist das Geld nicht drauf und mehrere Anlaufversuche über den Supportchat blieben erfolgslos.

Ich habe denen auch schon ein Screenshot der Überweisung geschickt, nicht passiert..

Liebe Grüße

Enes M.

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Dear Endogs,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello Veronika,

My bank confirmed today that the money has been 100% transferred to the account (see screenshot).

Since it's a real-time transfer, my bank has clearly stated that they should have received the money long ago.

I've spoken to chat support several times now, and each time they say that the finance department is experiencing challenges...

Best regards

Enes

Hallo Veronika,

meine Bank hat heute mir bestätigt, dass das Geld 100% an das Konto(siehe Screenshot) überwiesen worden ist.

Da es sich um eine Echtzeitüberweisung handelt, hat meine Bank auch klar gesagt, müssen die das Geld längst erhalten haben..

Habe jetzt schon mehrmals mit dem Chatsupport gesprochen und jedes Mal heißt es, dass die Finanzabteilung Herausforderungen hat...

Liebe Grüße

Enes

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Endogs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru