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I am submitting this complaint against Dafabet regarding the repeated rejection of my withdrawal requests without any explanation.

My account is fully verified, and my KYC documents have been approved by Dafabet. The website clearly shows that my documents have been verified and no further information is required.

My current account balance is INR 65,538.43. I have submitted multiple withdrawal requests, but every request has been declined without any reason.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 – Declined on 28 June 2026

Transaction ID: 522757708 – INR 65,000.00 – Declined on 19 July 2026

I have never received any email, notification, or written explanation for these repeated rejections. I have already contacted Dafabet Support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds.

I respectfully request Casino Guru to investigate this matter and mediate with Dafabet. I ask Dafabet to either:

Process my withdrawal of INR 65,538.43 immediately; or

Provide a detailed written explanation, supported by the relevant Terms and Conditions, explaining why every withdrawal request has been declined.

I am willing to cooperate with any reasonable verification or compliance request. However, repeatedly rejecting withdrawals without providing any explanation is unfair and prevents me from accessing my own funds.

I have attached screenshots showing:

My verified KYC status.

My current account balance.

The declined withdrawal history.

My formal complaint sent to Dafabet Support.

I request Casino Guru's assistance in resolving this dispute fairly and as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you select the same payment method for your withdrawals as the one you previously used for depositing?
• Have you tried choosing a different payment method to see if your withdrawal request gets cancelled again?
• Did you accumulate your winnings with or without a bonus?
• Have you made sure to fulfill all the wagering requirements before requesting a withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sam2003sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru