Dafabet Casino - Spelarens insättningar har inte krediterats.

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Dear Sudha707,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Respected sir/madam,

It has been 45 days since I made those two transactions. I have already contacted my bank and raised a refund request. However, the bank has confirmed that the transactions were successful and that the amounts were credited to the beneficiary on the same day.

im attaching the screenshot for your reference which I have received from my bank.

Below attached screenshots are the replies I’m getting from dafabet since the day of deposit.

kindly go through them and resolve this

Hello excuse me,

could you please assist me?

I have submitted a confirmation that I received from my bank also.

Dear Sudha707,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Thank you

Hello Sudha707,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is very limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. Nevertheless, I will still reach out to the casino team to see if there is any way we can assist.

We would like to invite Dafabet Casino to join the conversation.

Dear Dafabet Casino,

I would appreciate your clarification regarding the delay in reflecting the player's deposit in their casino account. This matter remains unresolved even after a significant amount of time has elapsed, which does not align with the appropriate and effective resolution of player concerns that we anticipate from reputable casinos, particularly when it appears that the issue originates from your end.

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Hi Casino Guru,

According to our payment partner, this deposit has already been claimed by another merchant and cannot be claimed again. Please reach out directly to the payment provider or the intended merchant to resolve this issue.

Internal ID 486768076

Amount INR 7,000.00

According to our payment partner, the funds have still not been received in their wallet.

Internal ID 488775078

Amount INR 29,876.00

Hello@dafabet,

Internal ID 486768076

Amount INR 7,000.00

I have initiated the deposit and how will another user avail my deposit? Knowing about your website history and the kind of scamming you people do, why would I disclose my deposit details to another user? if that is the case provide the details of the merchant who claimed this deposit.

coming to

Internal ID 488775078

Amount INR 29,876.00

i have followed up with my bank since the day of deposit. I even attached screenshot of banks confirmation stating that the transaction was successful and third party has received funds successfully. Kindly go through attached screenshots for your reference. If you want I’m ready to share my till date bank statement.

And to remind you, this isn’t the first time you are doing this to me. My previous deposits 5 out of 10 deposits you kept on troubling me. After raising complaints, you used to process my deposits. So please stop harassing me further as it’s been almost 2 months.

@respected Michal sir,

I have emailed you my till date bank statement. Can you please go through it and do the needful

Dear Sudha707,

Thank you for your email. I have responded back with some additional enquiries.

Dear Dafabet Casino,

Could you kindly clarify how an alternative merchant is able to claim the payment, given that your payment information has been entered? Do you share the same payment details with multiple merchants?

Additionally, please verify the payment details that were visible to the player in their account during the deposit process at that time.

If this information cannot be disclosed publicly, I would appreciate it if you could send it to me directly at michal.k@casino.guru.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@michal sir,

if they have proper justification to their claims they would have responded by now. They know that they scammed to deposits that is the reason why even after providing all the relevant information still they choose to scam my deposit. I don’t know what kind of platform troubles their customers like this and looses their reputation over small deposits

Hi Sudha707 and Casino Guru,

Transaction successfully processed.

Username SUDHA707 | VIP 16

Successfully credited | UTR 719395698749

Internal ID 486768076

Amount INR 7,000.00

Thanks for the deposit.

What about the other transaction??

Internal ID 488775078

Amount INR 29,876.00

I have already shared my bank statement too to prove that I didn’t receive any refund. Even I submitted confirmation email that I received from my bank stating it was successfully processed to your payment partner on that day itself

Hi SUDHA707,

According to our payment partner, the funds have still not been received in their wallet.

Internal ID 488775078

Amount INR 29,876.00

Then where did the funds go??

@dafabet this isn’t the first time you are torturing mentally like this to me. This has happened to me numerous times. After complaining in third party websites regarding your scamming you used to process my deposits and withdrawals.

I have always sent till date bank statement to michal sir. Simply telling that your partner didn’t receive the funds doesn’t make the transaction unsuccessful.

Hi SUDHA707,

According to our payment partner, the funds have still not been received in their wallet.

Internal ID 488775078

Amount INR 29,876.00

Dear Dafabet Casino,

Thank you for the update. Could you please inform me about the options available from your side or your payment provider's side to expedite the payment? Is this delay typical on your end?

I am specifically reaching out to you, as there are no options available for the player since the funds have already been transferred from their side and they have absolutely no influence on this further.

@dafabet, this is what I’m telling.

It’s been 3 months since deposit. If the transaction was unsuccessful I would have received refund by now. I have even shared my till date bank statement. I have attached email confirmation from my bank. I shared each and every document to prove that it was a successful transaction.

how long more will you take and trouble me over a single deposit?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi sudha707 and Casino Guru

Transaction successfully processed.

Successfully processed | UTR 602674990840

Internal ID 488775078

Amount INR  29,876.00 

Dear Dafabet Casino,

Thank you for the positive update. I sincerely hope that the extended delay experienced in this instance was an exception rather than a reflection of your payment provider’s usual processing times.

Dear Sudha707,

Could you please confirm whether the deposit has been credited to your casino balance?

While I am pleased that our assistance has contributed to resolving the issue, it may be worthwhile for you to reflect on whether such experiences are what you wish to face in the future, and perhaps explore alternative options.

This decision is, of course, entirely at your discretion.

Dear Sudha707,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Sudha707,

While it appears that the matter has been clarified and you most likely have received the funds in your balance, otherwise you would still enquire about them, we have not received confirmation from you on whether this case can be considered sufficiently addressed or if you need additional assistance. Due to your lack of response, we regrettably must move forward with closing this complaint as rejected. I would like to thank the casino team for their cooperation.

If you experience any further issues with this or any other casino in the future, please do not hesitate to reach out to us—we will try our best to assist you.

Best regards,

Michal

Casino Guru