Dafabet Casino - Spelaren är missnöjd med uttagsavgifter.

Daer Sir or Madam! I was not able to independently resolve the problem with the Dafabet casino, for this reason I am asking you for help.

I put $ 2,720 on the withdrawal. Initially, the casino refused to withdraw, I decided. that they had some technical problems. And a little later, he again put $ 2,720 on the withdrawal. BUT! My payment wallet received $ 2,652 instead of $ 2,720. That is, I lost 68 dollars.

On October 11, I notified the casino that the withdrawal was not received in full. In response, the casino reported that $ 68 is a 2.5 percent fee on withdrawals.

I have re-examined the legal documents of the casino, posted in the public domain, which I have the right to regard as a public offer. In particular clause 7.5 "We reserve the right to charge a deposit and withdrawal processing fee to cover the transaction costs of third parties depending on the payment method chosen. We will inform you if you will be subject to this processing fee. "

Taking into account the fact that I was not properly notified about the collection of the commission, as well as its size before the withdrawal of funds, I learned about the commission only after the fact, I am convinced that the collection of the commission violates my civil rights.

Based on the foregoing, please help to recover the charged USD 68 fee.

Dear Voka55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any payments from this casino in the past? Which payment method you have opted for and in which currencies are your casino and other account held?

I have checked the general terms and conditions, and this is what I found https://www.dafabet.com/en/terms-of-use:

"7.5   We reserve the right to apply a handling charge on deposits and withdrawals to cover third party transactions costs depending on the selected payment method. We shall inform you if you will be subjected to this handling charge."

Could you please advise if you have tried communicating this issue with the casino already? Please forward any relevant communication to petronela.k@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Petronela

Hello! Yes, I received payments earlier and they were credited in full without deducting any commissions. The payment method is Skrill payment wallet. The casino account currency is US dollar.

Thank you, Voka55, for your reply. Is there any relevant communication that could be forwarded to petronela.k@casino.guru before we'll contact the casino?

Hello! Yes, I sent screenshots of the correspondence with the casino to petronela.k@casino.guru, as well as screenshots of the withdrawal of my funds from the casino account and a screenshot of the funds transfer. You can be convinced of my correctness.

I bet $ 2,720.00 for the withdrawal, but only received $ 2,652.00 in my Neteller wallet. I did not receive any money in the amount of USD 68.00.

Thank you very much, Voka55, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Voka55!

I will take care of your complaint from now on. In order to proceed, please let me invite representatives of Dafabet Casino into this complaint in order to help us resolve the issue.

We would like to ask Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Voka55, the casino representative has provided the following statement:

Hi Voka55,

Upon checking, your withdrawal amount was successfully processed via Manual withdrawal then the 68 USD was processed through your Skrill account.

Could you please confirm whether you have managed to withdraw the remaining 68 USD via Skrill? Thank you very much.

Dear Voka55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru