Cadoola Casino - Spelarens konto har öppnats igen utan samtycke.

The casino arbitrarily reopened my account, which had previously been closed due to gambling addiction.

Reopening an account closed due to addiction without consent is a way to encourage gambling and cause people to relapse.

il casino ha arbitrariamente riaperto il mio account, chiuso in precedenza per dipendenza patologica.

riaprire senza consenso un account chiuso per dipendenza, è un modo per istigare al gioco d'azzardo e far ricadere le persone

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cadoola Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas