Bruce Bet Casino - Spelaren kämpar med adressverifieringsprocessen.

Hello, it's been over 10 days now that I've been sending this casino my proof of address, but it's continually getting rejected. I've sent them my bank statement with all the required credentials but these people, if they can be called that, keep refusing it. I don't know what else to do, I try to contact them and they're truly terrible, they always repeat the same thing ('you have to wait 24/48 hours for verification') and then it always gets rejected. People this incompetent shouldn't even work if they can't do their own job.

Salve,sono ormai più di 10 giorni che invio a questo casino la mia prova di indirizzo ma mi viene rifiutata continuamente le ho inviato il mio estratto conto con tutte le credenziali richieste ma i signori se così possono essere chiamati continuano a rifiutare,non so più cosa fare ,provo a contattarli e sono veramente pessimi ripetono sempre la stessa cosa (deve aspettare dalle 24/48 ore per la verifica)e poi viene sempre rifiutata,gente così incompetente non dovrebbe neppure lavorare visto che non è capace di fare il proprio lavoro

Hello Surry83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, they replied to me telling me that all that is missing is my residential address. They have been rejected for more than ten days. I sent my bank statement again yesterday but I already know that the response will be the same. I hope you can solve my problem. Thank you very much.

Salve,mi hanno risposto dicendomi che manca soltanto il mio indirizzo di residenza sono più di dieci giorni che vengono rifiutati.ho inviato ieri nuovamente il mio estratto conto ma so già che la risposta sarà la stessa spero riusciate a risolvere il mio problema grazie mille

Hello Surry83,

As the recommended time for the verification has now passed, can you please advise if there's been any update in the case?

Dear Surry83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

GRA for your assistance but the casino made the payment problem solved thanks

GRA per la vostra disposizione ma il casinò ha effettuato il pagamento problema risolto grazie

Dear Surry83,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru