BitStrike Casino - Spelarens uttag drabbades av upprepade förseningar och kontoproblem.

I registered here for their no deposit bonus, successfully played it back, made a deposit of 30 USDT, as requested, played back my deposit at x3, put the money on withdrawal, since this is a crypto casino, they said nothing needs to be verified, only the wallet address where you will withdraw, you need to verify through online chat, yes yes, there are no menu tabs and buttons where you could upload documents! Well, okay, a crypto casino without verification, nothing unusual, I thought, but not everything is so simple! My withdrawal was in processing for 4 days, they do not have a clause in the rules about the timing of withdrawals and confirmation, they told me all withdrawals are confirmed manually from 24-48 hours maximum!!! They couldn't find the withdrawal confirmation button for 4 days, then they cancelled it and asked me to send them my documents by email, I sent all the documents, they verified everything, they said to create a withdrawal request again, I created it, waited 2 days 48 hours again, then I wrote to them in the chat, the online support employee asked me to fill in the data in the account, I filled in the data, after which I was kicked out of the account! Then they wrote we will figure out what's wrong, in the chat they write you no longer have the opportunity to play with us, and by email from the responsible department they write, fill in the data in your personal account and request a withdrawal! I don't know what words to describe the work, tech support of this Miracle Crypto Casino, but that's enough for me!

Dear pltalr41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently don't have access to your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide the exact dates of your deposit and the withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

slots, mainly played (played back the bonus) in fishing from pragmatic play and one slot in endorphin, the deposit was on April 15 and on the same day a withdrawal was requested, I waited more than 4 days for confirmation of the withdrawal from their side to cryptocurrency, and they canceled the applications several times for different reasons, either a payment error, or an error on the side of the payment provider, so I waited for confirmation of the application for 4 days, I go to the site, ask when I will already receive my withdrawal, the employee wrote, fill in the data and canceled the application and asked to re-create it, and my documents at that time had already been accepted and verified!

yes, I don't have access to my account, when I filled in the data in my personal account I was kicked out of the account and then they promised that we would consider your problem, don't worry and fed you with promises! The online support staff writes one thing, and the responsible department writes another, and I wrote to them in advance about my problem, in a new letter from them I received this message, supposedly for a successful withdrawal fill in your data on the account, but I already had all the data filled in and I don't have access to my account!

I also surfed the Internet and looked for reviews about them, but I didn’t find a single positive review! People from different parts of the world, countries, etc. have only problems with this casino!

Thank you very much for your reply, pltalr41. Could you please forward all the communication between you and the casino that hasn't been included in your initial message to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

look what they are writing! It's just ridiculous, I don't advise anyone to contact them, there aren't even any players there, they've been open for 2 years, but they don't have any players, with such an attitude, profits and withdrawal times for "Cryptocurrency", no one will play there, they are no different from other best casinos and even cryptocasinos!

Thank you very much, pltalr41, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, pltalr41,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BitStrike Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked? Have his winnings/balance been confiscated?

If so, and if we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence and applied rules?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well, you see how they carefully ignore complaints!? On the Askgamblers portal, the provider also did not show up and did not respond to the complaint. It turns out that there are no guarantees here that the player will receive his payment.

Dear pltalr41,

Thank you for your response and opinion. However, nothing is lost yet. I have some news, good but also a bit of maybe unpleasant news.

The casino representative contacted me today via email with the information that they would like to look into the matter and help us in resolving your issue, but we had an outdated contact assigned to their casino representative account in our system.

I fixed it, and the casino representative account was set up in our system, so the casino representative should receive our email notifications correctly and be able to reply directly in the thread. So, let's see if it helps and we can achieve something here.

That was the good news.

The bad news is that due to the incorrect settings and the fix made only a while ago, the casino was not informed about the complaint at all, until I contacted them manually via email, so I will reset the timer for the casino now, to our 2x7 days standard time frame for complaints processing times, to give the casino a chance to cooperate under standard and fair conditions. Therefore, it may take longer than expected. In addition, I cannot assure you that the complaint will be addressed to your satisfaction.

Let's now wait for the casino's response and explanation, and/or possibly supporting evidence I requested earlier.

To be honest, it is irrelevant what happened on any other portal or forum.

Thank you for your infinite patience and understanding.

Dear BitStrike Casino Team,

Please look at my first post in this thread above and the part addressed to you, and provide the requested.

Thank you. Looking forward to hearing from you.

Dear pltalr41 and CasinoGuru Team,

Thank you for taking the time to share your feedback and concerns.

We understand that delays and unexpected outcomes can be frustrating, especially when it comes to withdrawals. However, we would like to offer you a clear explanation of the situation and the steps that have led to the current outcome.

As part of our commitment to maintaining a secure and fair gaming environment, all accounts are subject to routine and advanced security checks—particularly when withdrawal requests are made under potentially suspicious circumstances.

In your case, our internal investigation revealed several critical inconsistencies:

• Multiple accounts have been created using different personal details but demonstrate identical play patterns and behavioral indicators.
• These accounts appear to be working in coordination to exploit promotional bonuses, which is strictly against our Terms & Conditions.
• The documents submitted during the verification process were found to be manipulated and could not be authenticated. As a result, the verification process has failed.

Given these findings and after a thorough review by our anti-fraud team, we are confident that this activity constitutes a serious violation of our policies. As such:

• Your account will remain permanently closed.
• No further gameplay or withdrawal will be possible.
• We will not be able to reopen your account or revisit this decision.

We understand this may not be the outcome you were hoping for. However, we are obligated to take these steps to protect our platform and the integrity of our player community.

We kindly remind you that the creation of multiple accounts, use of false personal information, and the submission of fraudulent documents are serious breaches of our rules and may result in permanent exclusion from the platform.

Thank you for your understanding.

Kind regards,

Bitstrike Casino Team

Thank you for the clarification, Bitstrike Casino Team.

Dear pltalr41,

Is the casino representative's explanation sufficient, and is everything clear to you? Or would you like to question anything from the above statements?

Dear pltalr41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the most acceptable solution for me is for the casino to pay me my honestly won money, then there will be no claims against them! I would understand if I did not have time to make a deposit of $ 30, but I made a deposit and they are simply obliged to return my money, honestly won from the bonus + my deposit! Let the payment be $ 150, I do not mind. My address is on their screenshot, I can duplicate it to their email! You know, for several months they have not written anything to me, but even if you take their response comes after several months, so much they value their players and their reputation. If you look, they are listed only here and in Casino Guru from well-known aggregates, and everywhere, even in Trust pilot, there are only negative reviews, I will notice from players from "Different" countries, from whom money was also taken away and not paid!

Oh wow, you finally came and answered after several months!? How responsible.. Dear forum administrators, I don't know why I could get banned on this platform, but each casino, regardless of which affiliate program it belongs to, is separate and each has its own rules and conditions. In this casino, there is no verification, they can request it if by some miracle you manage to win up to $ 5,000, since I already sent them all my documents and several times and they approved them, but deliberately delayed the payment, that is, they delayed the initial application for up to 4 days, this is a second for (cryptocurrency) good, that is, they violated their own rules up to 48 hours maximum time! Okay, I filled in my data in my personal, after several unsuccessful and deliberately rejected applications for payment, goodthat is, they violated their own rules up to 48 hours maximum time! Okay, I filled in my data in my personal, after several unsuccessful and deliberately rejected applications for payment, good they blocked me, who will return my deposit and honestly won money!? I have lost a lot of time and nerves, who will compensate me for them!? They could have simply withdrawn the money and written, since we do not owe you anything and are not obliged to, we have the right to block your account. I would have no complaints and I would not have wasted my time for a whole month, the complaint is still hanging in Casino Guru, and as for the identity of the wagering, now is the 21st century, players gather in chats and share experiences, and also broadcast their game in telegram chats, is it forbidden to go to the same slots, where it is easier to catch a bonus and launder in several!? And so many slots and providers are not available for wagering, what is the essence of the violation in this case!? Were the bonus conditions violated? Was there an abuse of the bonus system!? The bonus money was hidden in the slots!? You can write correctly and honestly, at least for the sake of appearance, dear "Representative", I want to draw attention to the fact that the deposit was made and wagered for the withdrawal of funds.

Do they have the right to refuse payment for similarly selected slots for "easy" and long wagering? Violations are committed by real professionals, I am an ordinary player, I have been playing for 5 years, but since the guys and I share bonuses, no deposit bonuses, etc., we start a joint broadcast in a telegram chat and play, showing each other where it is easier to launder wagers and what slots are currently playing, do you consider this a violation!? What kind of fake documents were presented to you, did you compare my profile data with the documents!? You confirmed and fully verified my account twice, I waited two weeks for payment!!! You were not deceived in roulette, understand, players who have been playing for several years become experienced, this does not make them violators! Experience is knowledge of slots, where you can buy a bonus and it will return 60-100% of the purchase price! Every 18 year old player knows about these slots. The maximum bet during wagering was not even exceeded, the maximum bet is 5 usdt your rules!

as you can see, i'm still here and i haven't given up on this. since it's really important for me to get this money, i'm in a tough financial situation right now, even these 30$ that i allowed myself to deposit to withdraw money is a lot of money for me!

To all other players who read this complaint, I strongly advise against playing in this casino, you can simply be blocked without any explanation! And yes, if you are used to withdrawing money to cryptocurrency in a couple of seconds or minutes, here payments are made and specially delayed up to 48-72 hours! It depends on how lucky you are))

I will ask you once again to pay attention to the ticket numbers, they have led me by the nose so many times, fed me with promises today, tomorrow, in 48 hours, 4 days have passed, they still fed me with promises! Does this casino deserve any trust?

Dear Bitstrike Casino Team,

Can you please support all claims from your previous post with relevant evidence?

Feel free to send the necessary details and evidence to my email (branislav.b@casino.guru).

Thank you.

Dear CasinoGuru Team,

We have provided all the necessary information and supporting evidence regarding this case to the email address specified by you earlier.

At this stage, we are awaiting their review and final verdict based on the submitted documentation.

Best Regards,

Bitstrike Team

Hello! Regarding the confirmation of successful verification, I have not only received these letters several times, they are not automatic! This was checked by employees, each letter has its own ticket and from different employees, their names are there! Regarding verification, yes please, at least today I can re-provide them with my passport of a citizen of the Russian Federation, a bank statement and a selfie with a passport with the date and name of the casino! It is absolutely not difficult for me! Regarding registration on your site, I am from Russia, without a VPN there is no access to your portal, as well as to the casino at the moment, everything is blocked by providers and mobile operators, you have to turn on a VPN, especially now casinos do not load at all due to CloudFlare blocking, even sites do not load. Regarding my data in my personal account and documents, they all matched, I filled in my personal data correctly. And about bonuses, you know, players who like bonuses can share with such bonuses, I saw, friends advised, they saw, I was advised, it is the opposite, it is better for the casino, when there is an influx of players, you are talking about abuse and violation, how can I violate at the same time with all the other players, with whom we began to play back bonuses in the chat, in the telegram channel!? It sounds absurd, don't you think? Imagine yourself, you play, you know several slots that more or less play or keep the balance, together with you at the same time, another player plays in the same slots, it turns out this is a violation!? I have never refused to provide my data to resolve the issue, especially since they themselves did not contact me, I am sure, if this is not a complaint, I, like hundreds of other players, would have been left without answers and payments.

Who are these bonuses made for then? They should be glad that people immediately registered in their casino after the launch of advertising on the RU portal, because I have not met or heard about this casino before. Specifically, I brought 5 people whom I know who were interested in this casino and the bonus, because I shared with them that they give 77 free spins for registration. Is that bad? And so you can’t find better advertising, people share their impressions, the game and casino bonuses. Which in turn attract even more people who may like the casino and they will play here, although with such long payments and cancellations, few will stay.

Dear pltalr41,

Thank you for your replies and the additional information.

If your documents were accepted/verified, it still does not mean the casino did not thoroughly review your documents later, during the additional KYC process, or that they did not find discrepancies later.

However, you have not answered my previous questions sufficiently or at all.

Please read my previous post once again, especially the questions, and provide us with the relevant information I asked about.

I also have an additional question after reading your last posts.

If the casino website cannot be loaded from your original jurisdiction, how did you manage to register and play at BitStrike Casino?

The casino does not allow the use of VPN.

Thank you. Looking forward to hearing from you.

I don't understand what else you need to provide!? You are defending a scam casino, where they themselves violated their own regulations and rules for withdrawal periods, fed promises today-tomorrow and generally blocked the account, both on your forum and anywhere else this casino has a very low user trust rating, Trustpilot has only negative reviews, I don't understand, are you trying to help me or are you just asking questions for the sake of it? Go check their rating on other portals, if I am supposedly a bad player and screwed up, then players complain from all over the world, does that say something? These $ 160 are apparently a lot of money for this casino, how many months have I been trying to get my payment, they could have solved the problem a long time ago, but they don't want to!

so they accept players from Russia, in the profile where you need to fill in the data and Russia was there and where you need to confirm the phone number there was also a region code +7, I also got to this casino from the Russian-language portal with bonuses!

there is no point in this portal, I don't understand how you help, you just call a representative to answer yes-no questions, so what? My deposit was not returned either, you don't want to understand anything at all? There is not even a license there to contact the licensee, although it is unlikely that they would help with anything.

Dear pltalr41,

Thank you for your replies. However, I am afraid you did not answer my questions at all, again.

Let's please clarify a few things now:

• Although we try to help players in resolving their issues with online casinos, we definitely would not like to help players who breach casinos' rules intentionally, to abuse the casinos' systems or bonus offers (to gain an unfair advantage), or players who breach the casinos' industry-standard rules unintentionally/unknowingly - in such cases, ignorance does not exclude the liability of anyone who seriously breach the Terms and Conditions, even if it happened unintentionally
• Although we require full cooperation from casinos during complaint resolution processes, we require the same from the users
• After repeating my questions, you have not provided us with the required information/details/explanations so far
• Although I asked the casino for a few more details regarding the matter, based on the data and information they have already provided, it rather indicates a violation of the casino's rules or non-compliance with them on your side in several ways
• The casino has a valid license, and it is possible to submit a complaint directly to the regulator; in addition, anyway, this is the type of information the users should check before registration and depositing/playing at an online casino, not after that
• I did not ask the casino "yes or no" questions; there was/is also communication between me and the casino outside the thread
• We do not force any user to use our free services to help in resolving their issues; so, if you do not like our procedures or the way we work, feel free to inform me about it, and I can close the complaint immediately based on your request

Now, let's please do it a bit differently, so we do not drag the process out unnecessarily anymore.

Once again, but this time it will be the last time, and with a shorter timer.

Please go through my 2 previous posts and questions addressed to you once again and carefully, and provide all the requested information/details.

If you fail to cooperate and provide all the requested, the complaint will be closed/rejected shortly before the current timer expires.

Thank you for understanding. Looking forward to hearing clear answers/information/details from you soon.

I have already answered you as clearly and in detail as possible, it is not about whether your service is free or not, it is just that through such forums you can appeal the casino's decision, blocking, etc. Since the casino has a very low trust rating from users from all over the world and everyone openly writes about their problems in addition to mine, it would be possible to understand that the casino at least deliberately delayed the payment so that the player would drain his entire balance, in other words, I am still a gambling addict, I took that money from the Microfinance Company and made a deposit in the hope of withdrawing it. Therefore, I was very angry, in the end I had to borrow from friends to close this loan. You do not even come close to understanding what it is like to wait 4 days for your payment, and several times! I understand that we are at a dead end, you have no desire to help in any way (the money is not yours), and for the casino, apparently, this is a lot of money, how many months have they been dealing with this issue. You did not know, the casino did not know that bonus hunters exist? No, it is not a violation to share experience, strategy where you can raise your balance, where the best deposit bonuses are, etc. On the contrary, it is a very good advertisement for the casino, usually people after a successful withdrawal or an easy wagered no deposit bonus stay and continue to play in the project. You can close the complaint, I myself refuse this money, I want to save and save my nerves, I am an elderly person, I can not sit and write an explanation for hours, just an ordinary gambling addict. Thanks for your help!

Dear pltalr41,

Bonus hunting is a common strategy, and it depends on the particular situation, circumstances and the casino's Terms and Conditions, whether it involves just playing with bonuses, utilising a specific tactic, or abusing bonuses from multiple accounts within 1 online casino.

Unfortunately, after gathering all the necessary information and details, we are closing this complaint as unjustified for the following reasons:

• Reasonable grounds to believe we are talking about a violation of the casino's rules or non-compliance with them on your side in several ways, including multiple accounts/collusion and bonus abuse, likely bypassing the casino's system settings and restrictions for allowed countries (VPN), which appears to be not only unintentional or unknowing action on your part, and which seriously breached the casino's rules; impossibility to pass the KYC at the time the casino required additional documentation
• Several discrepancies between your claims, personal details you filled out on casino.guru, and personal details used at the casino, which makes no sense and do not fit the data/supporting evidence we received from the casino
• Providing misleading/incomplete/insufficient information and details, and avoiding providing clear information regarding the matter during the complaint resolution process; non-cooperation
• We completely understand gambling issues and addicted users, and we take responsible gambling very seriously; however, even if there were circumstances under which we would be able to side with you (which were not), such statements do not exclude any player from liability for their actions - already explained above; we cannot side with users breaching casinos' rules and abusing their systems intentionally; it does not work like that
• The casino acted in accordance with its terms and conditions you accepted upon registration(s)

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or an ADR, if the casino states it on its website.

Thank you very much, BitStrike Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru