BitStarz Casino - Spelaren har problem med kontoverifiering.

I am trying to verify my account and they have asked for a bank statement showing my deposit with my full name on it which I have for the bank verification and now they are asking for a proof of ownership letter or the bank card itself but I only have the bank card as Apple Pay.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitStarz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm the bank statement you provided to the casino was unedited (without highlights)?
• Do I understand correctly that the other documents you submitted were accepted by the casino?
• Is the card associated with your account virtual only? Is information about the card included in your bank application or online banking?
• Could you please share with me your follow-up communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas