Betmaster Casino MX - Spelarens vinster ändrades av spelet.

The Lucky Macaw 2 game altered a prize I won in roulette, which was the Grand x5 prize with a bet of 30 Mexican pesos. The game was supposed to pay me 100,000 Mexican pesos, but it changed everything.

El juego lucky macaw 2 modifico un premio que gane en la ruleta, que fue de el premio grand x5 con una apuesta mía de 30 pesos mexicanos, el juego tenía que pagarme 100 mil pesos mexicanos y modifico todo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• What evidence is there to support the claim that you won a grand prize?
• Could you please share with me the relevant communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas