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I requested and cancelled the withdrawal 4 times since they wouldn't credit it to me (instant withdrawal) as I had done a thousand other times... they kept it there and in the end after 3 hours of attempts I played them all again but it wasn't what I wanted... strangely I only received the emails about the withdrawal reversal but never about the request... they were unfair... I wrote more emails but they answered me half a time and then nothing more

Ho richiesto e annullato il prelievo per 4 volte visto che non me lo accreditavano (prelievo istantaneo) come fatto mille altre volte...lo tenevano lì fermo e alla fine dopo 3 ore di tentativi me li sono rigiocati tutti ma non era ciò che volevo.... stranamente ricevevo solo le mail del storno del prelievo ma mai della richiesta....sono stati scorretti...ho scritto più mail ma mi hanno risposto mezza volta e poi più nulla

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Dear ondaprogres,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ondaprogres,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, I have cancelled and requested the withdrawal 4 times which was with INSTANT bank transfer made by me previously for many times.... since I have IBAN set up.... until after 4 hours (usually it takes a maximum of 2 minutes) I got annoyed and I played my credit again.... which I did not want to do..... so I felt taken for granted for the unjustified wait given that it was INSTANT bank transfer... as done previously several times without any problems!!!

Buonasera, io ho annullato e richiesto per ben 4 volte il prelievo che era con bonifico ISTANTANEO fatto da me in precedenza per molte volte.... visto che ho Iban predisposto.... finché dopo 4 ore ( di solito ci vogliono massimo 2 minuti) mi sono seccata e ho rigiocati il mio credito....cosa che non volevo fare..... quindi mi sono sentita presa in giro per l'attesa non giustificata dato che era bonifico ISTANTANEO...come fatto in precedenza più volte senza alcun problema!!!

Dear ondaprogres, thank you very much for your reply.

I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you.

To better understand your current situation, could you please confirm the following details?

Have you played through your whole balance or do you still have any pending withdrawals?

If so, could you please attach a screenshot of your withdrawals?

Thank you for your patience and cooperation

Best regards,

Attila G.

Dear ondaprogres,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru