bet-at-home Casino - Spelarens konto har stängts.

Hi,

My bet at home account is completely shot down, I'm not able to login and withdraw the remaining 1400€ from my account.

After what I tought was just a routine verification the Bet at home team requested an account statement from my Skrill. I provided them with that document but upon their inspection they decided to shut down my account and refused to pay off the remaining 1400€.

I sent them so many e-mails and they are still refusing to open my account.

Please help!

PAUL

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Apart from the Skrill statement, did you provide any other identity documents for your account verification shortly before your account was blocked?
• Have you successfully passed the full KYC verification at this casino before?
• Could you please forward me the Skrill statement that you submitted to the casino at veronika.f@casino.guru?
• What types of games did you play to accumulate the winnings you were trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika