BC.Game Casino - Spelarens konto har stängts.

BC Game asked me to go through verification. I did it, successfully passed the first level where I provided my passport and biometrics, but they rejected the second level of verification where I needed to confirm my address. I wrote in chat, "What's the reason?" They told me I could try uploading my document again, but I didn't have time to do so because BC Game closed my account and blocked my funds. I have a large sum of money in my account, 4824 USDT, all of which I won in the casino game CRASH. Please help me sort this out and collect my winnings.

бц гейм попросил пройти верифкацию ,я прошел ее , успешно прошел первый уровень где предоставил свой паспорт и прошел биометрию ,но второй уровень верификации где нужно было подтвердить свой адрес ,они мне отклонили его ,я написал в чат в чем причина ? мне сказали что вы можете снова попробовать загрузить свой документ , но я этого сделать не успел ,так как бц гейм закрыли мой аккаунт и заблокировали мои деньги на нем ,на счету лежит большая сумма денег 4824 юсдт ,все деньги я выйграл в казино игре CRASH, помогите мне разобраться в этой ситуации и забрать свой выйгрыш

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Dear hudeu99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean