Bankonbet Casino - Spelarens begäran om uttag är försenad.

I created my account approximately 1 year ago, depositing an amount of 2000 PEN and verifying it (IDENTIFICATION ONLY), but due to external circumstances, I did not log in again. After a year, I no longer remembered my account or the email with which I created the account. However, after investigating, I was able to retrieve my username. The money is in the account, and according to the terms and conditions, I can request a refund of my initial deposit. However, I am not receiving a response from the betting company. The email I provided is not the one I used to create the betting account (I don't remember the email I used to create it).

Cree mi cuenta hace aproximadamente 1 año depositando un valor de 2000 PEN y verificándola (SOLO IDENTIFICACION) pero por situaciones externas no volvi a ingresar,luego de 1 año ya no recuerdaba mi cuenta ni el correo con el que cree la cuenta sin embargo indagando pude obtener mi nombre de usuario. El dinero esta en la cuenta y según los términos y condiciones puedo pedir el reembolso de mi deposito inicial, sin embargo, no recibo respuesta de la casa de apuestas. El correo que proporcione no es con el que cree la casa de apuestas (no recuerdo el correo con el que lo cree)

Hello Josuino36,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever fully verified?
• Did you ever play with the deposited balance?
• On what point are you requesting a refund?
• Isn't the registration e-mail visible in your casino account?

Looking forward to your answer.

Regards,

Nick

Dear Josuino36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.