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Good afternoon. I have been waiting for a withdrawal of funds for about a week. $215. The first withdrawal was canceled and verification was requested. I passed the verification successfully and put the funds for withdrawal again. I contacted the chat at different times. They never answered me. I wrote to them by email . I received an email saying "Your withdrawal request is currently being processed. Please allow a little more time to complete the transaction. We appreciate your patience and assure you that your request is being considered as a priority." Then a few more days passed. I wrote to the email again. No one is answering. At this time, no one has paid me the money. No one is contacting me. Thanks for your help

Доброго дня. Вже близько тижня чекаю вивід коштів. 215 доларів. Перший вивід скасували та запросили верифікацію. Верифікацію я пройшов успішно і знову поставив кошти на вивід. Звертався в чат в різний час. Жодного разу мені не відповіли. Написав їм на пошту support@ballersbet.com. Отримав лист "Ваш запит на зняття наразі обробляється. Просимо ще трохи часу для завершення трансакції. Ми цінуємо ваше терпіння та запевняємо, що ваш запит розглядається в пріоритеті." Потім пройшло ще декілька днів. Знову написав на пошту. Ніхто не відповідає. На цей час кошти мені ніхто не виплатив. На зв'язок зі мною ніхто не виходить. Дякую за допомогу

Dear RedDevvv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

What are 14 days? What are we talking about? Cryptocurrency withdrawals take 5 minutes. How many withdrawal requests must there be then that the client waits for weeks for a withdrawal? A million or a billion. The account is fully verified. Why is no one answering me?

Які 14 днів? Про що йде мова? Виведення на криптовалюту займає 5 хвилин. Скільки тоді повинно бути запитів на виведення, що клієнт тижнями чекає вивід? Мільйон чи мільярд. Акаунт повністю верифікований. Чому мені ніхто не відповідає?

I understand your frustration, and I’m sorry you’re experiencing this delay. However, based on our experience, most withdrawal requests are typically processed within the 14-day timeframe. Could you please let me know if there have been any developments in your case?

Additionally, I would appreciate it if you could clarify the following:

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification process?
• Did you accumulate your winnings with or without a bonus?

I hope we’ll be able to assist you further once we receive this information.

Hello. There are no changes. I wrote to the mail . No one is responding. It has been 13 days. I have never withdrawn funds from this casino. I have gone through the full KYC verification procedure. I have accumulated my winnings without a bonus.

Привіт. Ніяких змін немає. Я писав на пошту support@ballersbet.com. Ніхто не відповідає. Пройшло вже 13 днів. Я жодного разу не виводив кошти з цього казино. Я пройшов повну процедуру перевірки KYC. Я накопичив свій виграш без бонусу.

Could you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?

I played slots. I didn't bet or play casino.

Я грав в слоти. Ставок і казино не грав.

Thank you very much, RedDevvv, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear RedDevvv,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BallersBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear RedDevvv,

can you please give us an update? Have you received your withdrawals?

No. I didn't receive any money. My account has been blocked for several weeks. The casino hasn't been able to get in touch.

Ні. Кошти я не отримував. Мій акаунт вже декілька тижнів заблокований. Казино на зв'язок не виходили.

I am very sorry to hear that!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Offshore Finance Authority (info@anjouanoffshorefinanceauthority.org) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you decide to do it and how they responded (martina.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Martina Bennett