AllSpins Casino - Spelaren upplever problem med uttag av vinster.

I got a bonus that I played at the casino, managed to get a super scatter and won 10,000 euros, then I continued playing and wagering what I had to.

Had 10,000 euros when the transaction was completed.

Bam, it was down to 3599 euros which was my money, no problems.

Until now, when I wanted to withdraw the money, there was a problem in their system and I had to keep 100 euros.

Not okay!!!

Jag fick en bonus som jag spelade på casino lyckades få en superscatter och vann 10 000 euro sen fortsatte jag spela och omsätta det jag skulle.

Hade 10000 euro när omsättningen var klar.

Bam va den nere på 3599 euro som var mina pengar nemas problemas.

Tills nu när jag ville ha ut pengarna då va der ett problem i deras system och jag fick behålla 100 euro.

Ej ok!!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the link or a screenshot of the bonus you activated and played with? Was it a deposit bonus, or a free, no-deposit bonus?
• Have your winnings been capped in any way after you finished wagering the bonus, or only after you requested the withdrawal?
• Could you kindly specify in more detail the situation with your winnings being reduced to 3599€?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika