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I am complaining about an unresolved withdrawal issue with 7Slots Casino.

On August 17, I requested a withdrawal from my account. The amount involved was approximately $600 (my balance was $601.02). I was told that the withdrawal would be processed within 5 days. However, instead of receiving the money, I was subjected to a prolonged review/verification process that lasted approximately 17 days. During this period, I received repeated generic responses that my case was "being worked on", but I was not given a clear explanation or a definite timeframe for payment.

I want to make it absolutely clear that the $200 withdrawal I have recently requested is NOT a new deposit, a new win, or a separate amount. It is simply $200 from the same original balance of approximately $600 that I have been trying to withdraw.

7Slots later told me that I could withdraw the $200 with a 25% commission, meaning that $250 would be deducted from my existing real-money balance and I would receive $200. I agreed to this commission because I urgently want to withdraw my own funds. I did not want to make any additional deposit.

Despite agreeing to the commission and submitting the withdrawal again, the withdrawal was still not processed immediately and I am still waiting for the $200 to be credited.

I find the entire situation unreasonable. A verification/review lasting 17 days, followed by further delays and changing explanations, is excessive. I have repeatedly contacted support through VK and email and had difficulty getting clear answers.

I am asking Casino Guru to investigate this case and help me obtain the withdrawal of my funds. I also ask that 7Slots provide a clear explanation of the reason for the prolonged delay and confirm that my original balance will not be cancelled, confiscated or otherwise deducted without a valid and clearly explained reason.

I have screenshots and correspondence with 7Slots supporting my claims and can provide them as eviden

I am complaining about an unresolved withdrawal issue with 7Slots Casino.

On August 17, I requested a withdrawal from my account. My balance was $601.02. I was told that the withdrawal would be processed within 5 days. Instead, my withdrawal was delayed and I was subjected to a verification/review process that lasted approximately 17 days. During this period, I received only generic responses that my case was being reviewed, without a clear explanation or definite payment date.

I want to clarify that the $200 withdrawal I have now requested is NOT a new deposit, a new win, or a separate amount. It is part of the same original $601.02 balance that I have been trying to withdraw.

7Slots later told me that I could withdraw $200 by paying a 25% commission. This means $250 would be deducted from my existing real-money balance and I would receive $200. I agreed to this commission and submitted the withdrawal again. I did not make any additional deposit and I am not willing to deposit any more money.

Despite this, I am still waiting for the $200 withdrawal to be processed.

I consider the 17-day review and the subsequent delays unreasonable, especially since I have repeatedly contacted support through VK and email and have not received clear or consistent information.

I ask Casino Guru to investigate this case and help me obtain my funds. I also ask 7Slots to provide a clear explanation for the prolonged delay and confirm that my remaining balance will not be cancelled or confiscated without a valid and clearly stated reason.

I have screenshots and correspondence with 7Slots that document the withdrawal, the verification/review period, their explanations, and the $200 withdrawal with the 25% commission. I can provide all evidence

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the 25% commission or any other relevant communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Anceli,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru