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I have been trying since March 7 to withdraw my money, online operators give you a thousand excuses

I re-requested my withdrawal last week and today it shows an error again and surprisingly there are no operators online

can you help me 🙏

Estoy tratando desde el día 07 de marzo de retirar mi dinero los operadores en línea te dan mil escusas

volví a solicitar mi retiro de dinero la semana pasada y hoy nuevamente aparece en error y sorpresivamente no hay operadores en línea

ustedes me podrán ayudar 🙏

Dear paozavala,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear paozavala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. We have verified your account. As far as I can see, your account is successfully verified and you successfully withdrew funds on March 31st.

Hola. Hemos comprobado su cuenta. Por lo que puedo ver, su cuenta está verificada correctamente y retiró fondos con éxito el 31 de marzo. 

Thanks for the reply to the 7Slots Casino.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.