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On September 25, 2022, I replenished Vulcan777 by 600. I received bonuses with a certain wagering. I completed the wagering according to all the rules of the casino and put 31000 UAH on the 26th withdrawal. I was told that I had to wait, but not a word about the need to verify the identity and the card was not informed, I waited for five days, which is not very convenient, but these are the rules. On the fifth day, a letter arrives, verify, I passed the verification completely as requested, and again checking 5 days after 5 days, the letter says that you all passed well done, but the deadlines for withdrawal are canceled and wait again for five days. At the end of the fifth day, congratulations again, you got back to the financial check and again, just wait, there’s nothing to provide, but there’s no deadline for consideration, that is, you can wait a year or more, I’ve been waiting at the moment for three days until the silence of the support can’t say anything intelligible, please wait and all. I don't know how to do what. If not for this conclusion, then the casino plays not badly, but it’s not worth it. Why is it wasted to play if you can’t withdraw your money ???

25.сент.2022 пополнил вулкан777 на 600 получил бонусы с определенным отыгрышем.выполнил отыгрыш по всем правилам казино и 26 поставил на вывод 31000грн. Мне сообщили что нужно ждать но не слова про то что нужно верифецировать личность и карту не сообщили я ждал пять дней что уже не совсем удобно но таковы правила. На пятый день приходит письмо верефецируйтесь я прошел вериф полностью как и просили и опять проверка 5 дней через 5дней письмо мол вы все прошли молодец но сроки на вывод аннулируются и ждите опять пять дней. На конец пятого дня опять письмо поздравляем вы попали опять на фин проверку и опять просто ждите нечего не предоставляйте но и сроков на рассмотрения нету тоесть можно ждать год или больше жду на данный момент уже трое суток пока тишина саппорт не чего внятного сообщить не может мол жди и все. Как быть чё делать не знаю. Если бы не этот вывод то казино играет не плохо но незтолку.зачем играть тратится если вывести свои деньги нельзя???

Dear ulmanmisha0404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Which payment method you have opted for, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, this is the first withdrawal and the first replenishment. You are talking about 14 days, but it has already passed twice by 14. And most of all, it infuriates that there are no exact dates, I am waiting and I don’t understand how much longer to wait

Да это первое снятие и первое пололнения. Вы говорите о 14 днях но уже прошло два раза по 14.а больше всего бесит что нет точных сроков я жду и не понимаю сколько ещё ждать

I replenished the card from the card to verify all this was a month ago

Пополнял с карты карту верифецировать все это было месяц назад

And also tell me how this complaint will help me and how quickly the responses from the casino come?

И ещё скажите чем мне поможет эта жалоба и как быстро приходят ответы от казино?

Thank you very much, ulmanmisha0404, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

So should I email him or continue here.?

Так мне писать ему на почту или продолжать сюда.?

Dear ulmanmisha0404,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Vulkan777 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Vulkan777 Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Thanks for the help. Tell me, how long does the casino answer? Really 7 days? (((

Спасибо за помощь. Скажите а как долго отвечает казино?реально 7дней?(((

Dear ulmanmisha0404,

The casino has 7+7 days to respond to the complaints. Unfortunately, we are not in contact with the casino in this case.

But we can try to resolve this issue together. Do you have any news regarding your withdrawal request?

Kind regards,

Stefan

No. They write that the checks and deadlines are unknown (((!!

Нет. Пишут что на проверки и сроки неизвестны(((!!

Dear ulmanmisha0404,

Thank you for your answer. I understand this must be frustrating for you. I can only suggest you keep writing to the support and ask repeatedly about your withdrawal request. There is not much that can be done without the casino's cooperation.

Kind regards,

Stefan

Well, in your personal opinion or experience, tell me how quickly or often the casino gets in touch and gives an answer

Ну а по личному мнению или опыту скажите как быстро или часто казино выходит на связь и даёт ответ

Dear ulmanmisha0404,

I am afraid that the Vulkan777 Casino does not intend to respond to the complaints on our site.

Kind regards,

Stefan

And what site will they respond to?

А на каком сайт они отреагируют?

Dear ulmanmisha0404,

Please try to contact them via live chat on their site. Let me know if you have any news.

Kind regards,

Stefan

Dear ulmanmisha0404,

Thank you for the provided information.

Am I understanding correctly that your account is under investigation? Did you try to file a complaint to complaints@vulkan777.com, as they have advised?

I am looking forward to your response.

Kind regards,

Stefan

Yes, but no response

Да подавал но ответа нет

Dear ulmanmisha0404,

Please allow the casino to respond in a reasonable time. Let me know if you get any response from them.

I am looking forward to your message.

Kind regards,

Stefan

Dear ulmanmisha0404,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ulmanmisha0404,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan