22bet Casino - Spelarens insättning är försenad och olöst.

Good evening, I didn't know it wasn't legal in Greece, 6 days ago I made a deposit of 15 euros, they won't let me play, and the reason is that they have to approve it first if I can play, I've sent an email, I'm going to talk to a representative and I haven't received a single response in so many days, they've all disappeared! If I can't play, I want my money back!

Καλησπέρα δεν γνώριζα ότι δεν είναι νόμιμο στην Ελλάδα πριν 6 μέρες έκανα κατάθεση 15 ευρώ δεν με αφήνουν να παίξω και ο λόγος είναι ότι πρέπει να εγκρίνουν πρώτα αν μπορώ να παίξω έχω στείλει email μπαίνω να μιλήσω με εκπροσώπο και δεν έχω λάβει ούτε μια απάντηση εδώ κ τόσες μέρες είναι εξαφανισμένη όλοι τους! Αν δεν γίνεται να παίξω να πάρω τα χρήματα μου πίσω!

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Hello,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with 22bet Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise how much currently is your withdrawable balance?

Thank you very much in advance for your reply.

Best regards,

Attila

It's 15 euros and no one from the 22bet team has contacted me and I can't make a withdrawal because it doesn't accept mobile because the casino only operates abroad.

Είναι 15 ευρώ και κάνεις από την ομάδα του 22 βετ δεν έχει επικοινωνήσει μαζί μου και δεν μπορώ να κάνω ανάληψη επειδή δεν δέχεται το κινητό επειδή λειτουργεί το καζίνο μόνο στο εξωτερικό

They contacted me to make a withdrawal but they won't let me because of the number because it's obviously Greek.

Επικοινώνησαν μαζί μου να κάνω και καλά ανάληψη αλλά δεν με αφήνουν λόγο του αριθμού επειδή λογικά είναι ελληνικός

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I have sent them to you by email, thank you very much

Σας τα έχω στείλει με email ευχαριστώ πολύ

Dear Player,

I kindly request that you only forward the necessary communication directly related to this complaint. The volume of screenshots in your native language makes it challenging to properly assess the issue at hand.

Additionally, could you please confirm whether you currently have access to your account? Have you placed any wagers with the deposited funds?

Thank you in advance for your response.

I go to the site but I can't do anything, not even make a withdrawal as I mentioned because it wants a foreign number while I have a Greek one.

Μπαίνω στο σάιτ αλλά δεν μπορώ να κάνω τίποτα ούτε ανάληψη όπως αναφερα γιατί θέλει ξένο αριθμό ενώ εγώ ελληνικό

Dear Player,

Thank you for your response. I would appreciate your clarification on a few points. Have you successfully registered using a Greek phone number, but are now facing issues accessing your account due to the casino's restrictions?

Furthermore, could you please confirm whether you are in the process of completing the KYC verification?

Thank you in advance.

I can't move forward because they won't let me.

Δεν μπορώ να προχωρήσω διότι δεν με αφήνουν να το κάνω

I'm very sorry but you haven't answered my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.