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My withdrawals do not want to go out, they cancel them, they return to my game account, I already tried several methods and two different banks and cryptocurrencies and I could not

Mis retiros no quieren salir me los cancelan regresan de nuevo a mi cuenta de juego, ya intenté con varios métodos y dos bancos diferentes y cripto monedas y no se pude

Dear adielmora26, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from this casino in the past?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have not been able to make any successful withdrawal on any occasion

And I don't have the kyc verification

And my money is just money I've earned gambling

No he podido realizar ningún retiro exitoso en ninguna ocasión

Y lo de la verificación kyc no la tengo

Y lo de mi dinero es solo dinero que he ganado apostando

Have you sent any of your identity documents for verification? Please let me know.

Dear adielmora26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.