1win Casino - Spelarens bonusar är försenade och mottagna.

This is the second time I've been in this situation where I don't receive the bonuses according to what the platform says.

The first bonus should have been 2500 USDT, but when I used up my entire balance they told me I didn't meet the requirements

And today, a 500 USD bonus where the same thing happens to me again.

I didn't get a refund, despite being a top player on the platform.

my platform id is 55739308

I exhausted the amount twice and if I met the wagering requirements

The first incident was on June 11th, when I contacted my manager. They then told me I had clicked "reject," which I didn't. The bonus amount was 2500, and at first they got my hopes up that they were going to give it to me, as shown in the attached image. Then they claimed I had rejected it. Does anyone really think a person can reject a 2500 bonus?

And the second issue is today, with a $500 bonus that didn't load at all after I played intensely today, and my account is back at $0; they're not giving me the bonus.

Es la segunda vez que me encuentro en esta situación en donde no me dan los bonos segun lo que dice la plataforma

El primer bono debía haber sido de 2500usdt, al agotar todo mi saldo me dicen que no cumplí los requisitos

y el dia de hoy un bono de 500usdt en donde nuevamente me sucede lo mismo.

No me dieron el reintegro, a pesar de ser un gran jugador de la plataforma

mi id de la plataforma es 55739308

Agote las dos veces el monto y si cumpli los requisitos de apuestas

la primera incidencia fue el 11/06 donde le mande a mi manager y despues me dicen en que le di a rechazar cosa que no hice, y el monto era de 2500 ese bono y la primera vez me ilusionan que me lo van a dar como adjunto en la imagen y despues salen que yo lo rechace, alguien de verdad piensa que una persona puede rechazar el bono de 2500???

y la segunda incidencia es el dia hoy, de 500usdt donde no carga en absoluto despues de haber jugado intensamente el dia de hoy y mi cuenta nuevamente en 0$ no me dan el bono

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Have you deposited any real-money funds in order to activate the promotion?
• Could you kindly send me a link to the bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila