Total lack of transparency here.
I have a major issue with a billing error managed by Xpate LTD and Nuvei.
They've frozen the transaction and won't withdraw the money back to my card.
To make things worse, I cannot find a contact email address to submit my receipts and proof.
My family is devastated because my partner found a loophole to feed his gambling addiction.
He has a hard gambling block on his accounts, but payments routed through Nuvei and Xpate LTD were never blocked by the bank.
They are actively bypassing these safety features by altering merchant codes.
Mitt saldo har varit fryst i flera veckor och de betalar helt enkelt inte ut beloppen.
Hela betalningshanteringen hanterades via XPate LTD och Nuvei.
Jag ville lämna in ett officiellt klagomål, men det är omöjligt att hitta en giltig e-postadress för kontakt på deras webbplatser.
Ren trakasserier.
Guys, has anyone dealt with Casper Bets? I won a decent amount, but the status has been "in progress" for a week now. There's no info on the website, and support is completely silent. I started digging and found out that payments go through Xpate LTD and Nuvei, but I absolutely cannot find a contact email address for these processors to file a chargeback or at least find out where the money is stuck. Please share their contacts if anyone has them!
Registered in the FITNINJA app and paid for a subscription. Then decided to cancel and get a refund, but they won't withdraw the money, saying "no can do." Nuvei show up in the transaction. Tried to find at least some contact email address for the management or finance department—dead silence. Looks like a hidden scam.
Faced an issue where the FITNINJA service charges money without warning. Wanted to do a refund, but they won't withdraw the funds. Their acquiring works via the well-known Nuvei company. Tried to find a feedback form or at least a contact email address on their sites, but everything is hidden so deep you can't find a thing.
Faced an issue on the chswapper or mvpn2 platform. Not only was the service poorly provided, but they also blocked the remaining funds on my balance and won't withdraw them. The payment receipt shows Xpate LTD and Nuvei. I want to contact their compliance department, but I cannot find a contact email address on their websites. Does anyone know their direct contacts?
Anyone knows how to get money back from Passpoint SP? The project shut down, balances are frozen, they don't withdraw funds to anyone at all. My payment was processed by Nuvei and Xpate LTD. Now looking where to send an official complaint, but I cannot find a contact email address on their corporate sites. If anyone has manager contacts, please drop them.
Hi everyone. Noticed some strange charges on my statement in favor of ABC company. I never bought anything there. The charges were processed through Xpate LTD and Nuvei systems. Tried to figure out what the money was taken for, but I cannot find a contact email address for their support on the portal. I'd win in court if I knew where to send the pre-trial claim. They refuse to return the funds.
På grund av mitt svåra beroende har jag ett strikt spelförbud på min bank. Trots detta kunde jag sätta in pengar online igår.
Utdraget listar Xpate LTD och Nuvei. Dessa betalningsleverantörer kringgår medvetet blockeringarna genom att manipulera MCC-koderna. De tjänar på människors beroende!
I am not a bot or a non-human entity. I shared a real experience that happened to me personally.
My concern is genuine and relates to what I believe are illegal gambling operations and misleading payment practices. I experienced issues with deposits and the way transactions were processed, which is why I decided to post about it.
I am simply looking for information and trying to understand who is behind these casinos and payment processors. If others have had similar experiences, I would appreciate hearing from them.
Thank you.
Hey, thank you for reaching out. I collected similar activity across many accounts, with recent examples in this thread, and all these accounts share the same specifics. We have seen this kind of coordinated action in the past. Can you perhaps help me understand how this occurred? We truly aim to keep the forum as transparent as possible, but if you browse the recent activity, it does not look standard at best.
Perhaps it's just us, but your posts share the same wording and other details too. Can you see it?
Avoid any platform that uses Xpate LTD and Nuvei for their financial backend.
When things go wrong, they simply don't withdraw your funds and stonewall you.
I've spent days looking for a proper contact email address to file a formal complaint, but their contact pages are just a maze of dead ends.
Got scammed by Radom Pay. Deposited some cash thinking I'd make a bit of money, ended up with my account banned and they won't withdraw the funds without any explanation. All transactions went through the European processing Xpate LTD. Searched the whole internet but cannot find a contact email address for their lawyers to initiate a chargeback.
I want to file a complaint against these financial institutions. I officially have a gambling block enabled on my card because I have an addiction and can't control myself. Despite this, sites like Lootexor accept my payments with no problem. They use Nuvei and Xpate LTD gateways that mask the transactions. The bank's security system is simply helpless against their schemes.
Hello, can I ask for help, please? I saw your recent activity in the other thread. 🙏
I would honestly appreciate help from anyone even remotely involved with accounts not collected here to understand the matter. Some accounts are new, while others are older and behaved like regular players until suspicious posts unexpectedly appeared. There is no direct timeline, just the same way those accounts behave at some point.
I hold no intentions of restricting regular players, but this is highly unusual for standard users. So, what's up, please?
Hey, thanks for the response. I was asking whether you could help me understand the overwhelming patterns I described. Do you think you can try? That would be much appreciated, because I am quite sure you can see those, let's say, similarities in the other posts too. And that's just what is visible on the forum... There's more involving your account details too.
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Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
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