Book of Fate - allmän diskussion

Gillar du det här spelet? Har du landat en storvinst? Har du haft tekniska problem? Om du vill diskutera något kring Book of Fate så kan du göra det här.

Jag har haft upprepade problem som misstänkt nog verkar uppstå under bonus- och free spins-perioder i samma spel. Det här problemet verkar uppstå i olika spel, men bara på Betano Casino. När dessa problem uppstår krediteras inte slutpriset; alla vinster ogiltigförklaras helt enkelt. När man begär information om rundorna visar Betano bara den totala insatsen, vinsten och förlusten i spelhistoriken, nedskrivet i skrift. Det finns inget sätt att se videouppspelningar. När man söker efter alternativet att spela upp specifika spel i samma spel visas inte spelhistorikfiltret, till skillnad från på andra onlinekasinon. Betano har en klausul som inaktiverar filter för olika spel. Kort sagt, de driver en bluff.

Vad beror detta på?

I understand why this looks suspicious from your point of view, especially if you've noticed the same kind of issue more than once during bonus rounds or free spins.

That said, the fact that a replay isn't available by itself doesn't prove that the game results were manipulated. What would be most useful here is to identify the exact affected game rounds and have them checked individually.

I would recommend asking Betano for the round IDs of the disputed spins and for a formal investigation of those rounds, ideally including the game provider if necessary. They should be able to confirm what the official result of each round was and whether the winnings were credited correctly.

If you have screenshots, dates, approximate times, bet amounts, or any other details from the affected rounds, keep those as well.

If Betano refuses to investigate or gives you no meaningful explanation, then it would make sense to submit a complaint and include all the available evidence.

God morgon, tack för ditt svar. Med tanke på dina förslag har jag en stor mängd dokumentation, foton och videor som tydligt visar giltigheten i mina påståenden. Jag har varit Betano-kund i över sju år och gjort flera insättningar dagligen, så att du kan uppskatta mina transaktioner. Under dessa år har jag upplevt olika problem med olika spel. Jag har lämnat in klagomål via alla möjliga kommunikationskanaler på plattformen och har aldrig fått ett positivt svar, ingen lösning, vilket har resulterat i en oöverskådlig mängd bortkastad tid. Jag har lämnat alla begärda bevis, absolut allt, och sedan svarar de igen med ett automatiskt e-postmeddelande som ber mig kontakta samma avdelning, som sedan ger mig samma svar.

I see. If you have kept screenshots, videos, emails, and other records over the years, that can certainly be useful.

However, I wouldn't try to address seven years of different issues all at once. It would be much easier to assess if you focus on one specific incident, or a small number of clearly identifiable game rounds, where you believe something went wrong.

For example, try to provide the exact date and time, game name, round ID if available, what should have happened, what actually happened, and the amount you believe was affected. The casino's response to that specific incident would also be important.

If support keeps sending you in circles despite receiving clear evidence, having one well-documented case will give us a much better basis to look at the issue than a very broad history of problems.

Och vem kan hjälpa mig? Vad är det för nytta med alla bevis jag har om jag aldrig har blivit beaktad sedan Betania?

That is exactly why I would suggest narrowing everything down to one clear, well-documented case.

If you have a specific incident where you can show the game, date and time, affected round or rounds, the amount involved, what you believe went wrong, and how Betano responded, then you can submit a complaint with us and attach the relevant evidence.

Our Complaints Team cannot realistically investigate seven years of different issues as one case, but one clearly defined incident gives them something concrete to assess and, where appropriate, discuss with the casino.

So the evidence is not useless, it just needs to be organized around a specific disputed event rather than the entire history of your account.

If you decide to submit a complaint, I would start with the strongest and most recent case you can document clearly.