Xon bet casino

Har hållit på med min varifiering sen maj nu utan resultat, och mina pengar får jag inte heller värker det som, hur ska jag gå till väga??

Hello, you mentioned that you’ve been trying to complete the verification process since May. I’m not sure what could possibly take that long, so there must have been some issues along the way.

Could you tell me a bit more about what’s been happening? For example, have any of your documents been rejected, or does the casino keep asking you for new documents or additional information? What exactly is the issue at the moment?

I would definitely do what you did and open a complaint. So I think you made the right decision, and we’ll see if our team can help you.

Dom avvisar mina dokument hela tiden. Även fast jag skickar de dom begär,

Okay. What reason are they giving you for rejecting your documents? And what exactly are they asking you to provide instead? Have they told you what you need to change or what is wrong with the documents you submitted?

Får bara dessa svar hela tiden. Sen inget mera

Thanks for the screenshots. Could you please summarize what they show in a short summary? It would help to have a quick overview of the situation and the important details from them.🙂

Dom bara avvisar mina filer jag skickar och säger ja ska skicka igen, och igen och igen, detta får mig att tro att jag aldrig får mina pengar…

Okay, but they’re not giving you any reason at all for rejecting the documents? Not even a general explanation? Do they simply tell you to submit them again without saying what’s wrong?

If that’s the case, then I’d probably just wait for our team to take over, especially if you’re not sure what else you can do at this point.

Nej får inget mer förutom doms varen av dom. Ja jag avvaktar och ser vad för hjälp jag kan få av er. För nu vet jag inte vad mer jag kan göra.

Och detta fick jag precis nu. Som vanligt godkänns de inte de jag skickar, varenda ting avvisar dom

It’s still quite vague based on what I can see, but the casino says that you can find more information in the Verification section of your account. Maybe it explains there what the documents need to contain and what specific requirements they have.

Perhaps the issue is that one of your documents is missing some required information. Sometimes the problem can also be the format, or the documents may not be clear or visible enough.

Have you checked all of these requirements and made sure that everything is fulfilled? For example, with bank statements or utility bills, some casinos also want to verify your residential address and other similar details. So I’d make sure there isn’t anything missing from the documents or anything that doesn’t meet their requirements.

Ja jag har skickat bilder och filer i pdf, utdrag från Skatteverket där min adress står även el räkningar där min adress namn och allt står för 3 månader bakåt som dom ville ha. Men de blir bara avvisat: hur ska jag gå till väga??

If everything is as the casino requested in the Verification section, and you’ve followed all the instructions they gave you, then I think the only thing you can do now is wait for our team.

If they keep rejecting your documents without explaining why, even though you’ve fulfilled all the requirements, then there isn’t really much other advice I can give you. Ideally, the casino should tell you exactly what the problem is, whether there is an issue with one specific document, multiple documents, or something else entirely. Without that information, we simply don’t know what is actually going on.

So, our complaints team will continue working on your case, and unless the casino provides you with some additional information, I would just wait for our team to see what they can find out.