Won big but the game do not finish the round and show error

At starlight princess super scatter. It went up from 105 euro to 3400 euro something, my balance, then the game collapsed and now I can’t finish the round and I did not get any win?

here you se were it stopped

Could someone please give advice?

Hello, I would suggest contacting the casino. I guess the round ID must be somewhere in the history; in my opinion, starting with the support is advisable.

What do you think?

ask casino support firstly, that's obvious

I had something similar happen to me, but the amount was very small, so I didn't get to the bottom of it. I hope you get it sorted out quickly