Jokersace3.com withdrawal process (sida 2)

Perhaps next time try to use the "reply" button to address your message to whom you'd like to. 😉

Just a suggestion, you know.

No, still no joy, 27 business days now they are not replying to emails neither.

chat still works but same reply all the time blaming the financial team and saying they will escalate my complaint it’s just all talk.

Guess it’s just never happening?

Not sure what we can do about it?

Mines for £4330 so wouldn’t mind getting it 😂

😳 that’s quite an amount, I think I’m more annoyed that they keep leading us on instead of coming up with some shitty excuse not to pay out.

i did read somewhere that barge straat 1 has numerous sites operating Illegally something about shadowing genuine sites not sure what that means though

You’re right, hadn’t heard of barge straat 1 before but just looked it up and there’s apparently a bunch of websites using that address and a fake license number.

https://www.casinomeister.com/forums/threads/global-games-tech-ltd-mad-entertainment-bogus-licensing-claims-rogue-casinos.101297/

Found it on jokersace’ site, doesn’t look hopfully

Hej. Har du fått dina pengar från jokersace casino? Det har gått en månad sedan jag begärde ett uttag. Alltid samma svar i chatten...."verifieringen tar tid eftersom säkerhet är en prioritet"......😂

Casinot svarar inte på e-postmeddelanden med frågor om uttagsschemat... men om insättningen misslyckas erbjuder casinot omedelbart hjälp med att göra insättningen.

Hi

no still the same response as you, I’ve threatened them with reporting the theft but they don’t care

Yeah same for me, chat said to email Anna, no reply in 24hrs so went back, they said they’d make it a priority, no reply.

Not sure what we can actually do?

I have an open case with them from casino Geru they still haven’t replied to them

Nu har de "21 arbetsdagarna" som casinot utlyst gått till ända. Den vänliga chatten betonar bara att "en inspektion pågår för spelarnas säkerhet, och ibland måste ytterligare kontroller göras för att säkerställa att pengarna går till rätt person". Chattagenterna är väl hjärntvättade att ljuga. Casinot svarar inte på e-postmeddelanden.... casinot har också någon som heter "vip anna"....som skickar bonusmeddelanden då och då men inte svarar på e-postmeddelanden....det måste finnas någon "hårig hand" bakom namnet "anna".

Yeah I haven’t gotten anywhere, emailed Anna and had nothing back.

Went on and on at support on day and got passed onto a manager called ‘Dan’ but basically got the same response from him.

So you haven't thought about starting a complaint? I mean, if the time they told you they needed and it's been quite a long time, I would probably go that route.

What do you think?

Ja, det verkar som att det är svårt att få mina pengar. Chat ber om ursäkt för förseningen och rättfärdigar det med "säkerhet och ytterligare kontroller som följer av det". Deras ständiga användning av ordet "säkerhet" har redan drabbats av inflation. Kyc är bekräftat, jag har fått ett uttag, jag har inte brutit mot reglerna......fortfarande en månad nu "kollat".

So if there were no problems before and suddenly the security check is supposed to last for a month, I don't think that's cool. If they don't have a timeframe and they're going to stretch it out, it's better to contact our team and I believe we'll be able to resolve it somehow. 

At least I would give it a shot.🙂

Ja, överklagandet är under behandling. Det första uttaget gjordes på mindre än en vecka....och nu är det verkligen svårt att få någon information. Chatvvain motiverar förseningen med ytterligare kontroller och spelarsäkerhet.....så är det verkligen "säkert" att vänta.....?

Out of interest was your first withdrawal for less than you’d deposited?

I’ve not hit the 21 working day mark yet but haven’t been able to get real reason for it taking so long

To be honest, if I look at the casino's safety index, I would probably be rather negative. But I don't want to do that since your experience was that you already got money from here. 

If the security check is supposed to last that long, it doesn't seem very justified to me. 

So I think you opening a complaint is a good move.

Hello, I haven't played in this casino so I can't answer that for you. 

You've been waiting 21 days? If so and they didn't tell you anything relevant, I certainly wouldn't wait any longer and I would also lodge a complaint. 

What do you say? 

Here is the link 👈

Hej, har du fått dina pengar? Jokersace chat kundtjänst, Sonya, Fiona, Katie, Jade.....är en chatt med artificiell intelligens. Det finns inga människor i kundtjänsten och casinot svarar inte på e-postmeddelanden. Hmmm, nu blir spelarna verkligen körda....Men....chatboten är vänlig....svaren kommer snabbt....😅

No sign of any money, not sure what to actually do now?

ahah yep lots of chats with Fiona and Sonya who are defiantly not real, plus a bloke called Dan.

any idea what to do? My withdrawals for £4300 which is a bit silly