Withdrawal issues with Kiki.bet

Hello all,

a few days ago I decided to try a new casino (Kiki.bet). The UI looked like a breath of fresh air compared to the copy paste casinos and I loved the game variety.

i played around, deposited around £600 and had my fun.

I put in a withdrawal for just under £1000 with a smile on my face.

i was skeptical about the withdrawal after I didn’t receive any type of communication after the first 24 hours but didn’t overthink it.

I sent support an email, to which they told me to be patient with their payment team.

I checked the terms and it states a decision will be made within 2 business days. I’m now on hour 56 with no communication other than my live chats and emails.

What can I do?

https://kiki.bet/

Hello! I can imagine how nice it feels to find a new casino that seems like a good pick, and it’s really nice you were able to win something there.

When it comes to the withdrawal, I understand it can feel like a bit of a letdown, especially when everything seems to be in order on your end. Well, I know the lack of a meaningful update is stressful, but I’d still suggest giving them a little more time. For now, we need to hear back from the casino about what’s happening with your withdrawal.

You mentioned it had been 56 hours; get it. What type of decision is mentioned in the rules with a much shorter deadline, please?

Just an idea, could you perhaps also try contacting them through their official social media accounts, or their official Telegram channel if they have one?

Hello, Radka.

thanks for the reply! The casino support team are not giving and information whatsoever. I keep getting told the same thing over and over, "your withdrawal is processing and it’s with the correct team" they will not give me a timeframe or a reason for the hold up.

it has now been 80 hours and I’m yet to receive any form of communication as to what’s going on with my withdrawal.

here are the quoted terms:

(Payment policy)

23. Every withdrawal request undergoes review and will be approved or declined within two (2) business days. Users retain the right to cancel any pending payout request before it is finalized by our financial team.

(Terms & conditions)

36. Every withdrawal request is subject to review and verification by our financial team. We aim to approve or decline withdrawal requests within two (2) business days of submission. Additional time may be required to complete security checks, verify account information, or meet payment provider requirements. If the review takes longer, we will notify the player of the delay and indicate whether any additional information or action is required. Approval of a withdrawal request does not mean that the funds have been transferred. Following approval, the time required for funds to reach the player depends on the selected payment method and the payment provider’s processing times. Players may contact Customer Support for updates on their withdrawal status..

i can’t find any official social channels to contact them

thanks again for your reply. I feel stuck in a loop of "it’s on the way" but I feel like it’s not and that I have been scammed.

Hello, and thank you for sharing all those details. I agree, it’s a rather uncomfortable situation, especially when the casino keeps referring you to terms that aren’t exactly self-explanatory, without explaining how they apply to your situation, if you know what I mean.

You’ve been waiting for more than 80 hours, and in my opinion, that calls for a more personal response. Delays happen. Every casino can experience them. That’s understandable. But what really distinguishes professional casinos from the rest is how they handle these situations and look after their players from start to finish.

From your perspective, what use is being referred to those terms if they don’t help you understand what’s happening or what you can actually do about it?

So yes, I hear you. And although I know how this sounds, I’m afraid we need the casino’s support team to explain what’s happening first. I really hope it won’t take long.

I suggest we stay in touch here, and if necessary, we can discuss lodging a complaint against this casino. There are a few basic rules involved, but I can assure you the process is fairly straightforward.