Uttag från Rabona Casino

Hej, jag ville säga

att jag begärde två uttag på Rambona

en den 21/7

den andra den 23/7

Idag är det 30

De säger fortfarande att det är förseningar i betalningarna

och varje dag rapporterar supporten min betalning för att prioriteras!

Kan någon säga mig vad jag ska göra?

för att få mina pengar?

Kära Valentino,

Som utlovat skickar jag dig detta meddelande för att meddela att vi har fått ett svar.

Ditt uttag har verifierats. Vi ber om ursäkt för förseningen i behandlingen. Vi vill försäkra dig om att det inte finns något att oroa sig för: ditt uttag är säkert och behandlas för närvarande. Vi ber om ditt tålamod medan ditt uttag behandlas och ber om ursäkt för eventuella besvär. När processen är klar kommer statusen för ditt uttag att uppdateras i din saldohistorik.

Hi, although I see you have been waiting for over a week I would try to be patient. I know it's probably not what you want to hear, but in cases like this, if the casino has a delay, there's nothing more you can do. 

We give casinos 14 days to send you the money and if they don't you can come back and we will try to help you. 

Anyway, when your withdrawal is processed, are you withdrawing here for the first time? Didn't you have to verify or are you already verified?

Hej, tack för ditt samarbete.

Jag gjorde dock flera uttag under de föregående månaderna och allt var alltid i ordning och i tid.

Jag väntar i 14 dagar som du angav

Jag blev aldrig ombedd att verifiera

Tack så mycket

Thank you for your reply. 

Then I find it a bit strange when you had successful withdrawals here before, but let's try to endure and maybe this delay will be over in a while and you will get the money. 

If not, we will be here to assist you.🙂

God morgon

I morse fick jag höra detta

Actually, if I have to say what I think about it, this is the first time I've heard that support can do something like this. 

So I don't know whether to believe it or not, but you'll have to wait either way. So at least we'd find out if it's true or not. 

So if they could put you on the top of the list, did you ask when in that case a withdrawal might come?

Hej, jag har ett problem. Jag vill ta ut pengar från Rabona Casino, men det står "För uttag måste hela beloppet för varje insättning omsättas." På grund av detta kan jag inte överföra pengarna till någon betalningsmetod. Jag kontaktade hjälpcentret och de sa "Du kan nu ta ut pengar", men det går inte. Jag vet inte vad jag ska göra och jag börjar bli frustrerad. Jag vill bara ha tillbaka mina pengar.

So, do I understand it correctly that everything you have deposited there so far was supposed to be wagered?

Did the casino actually tell you that, or was it only your last deposit that was supposed to meet the wagering requirement? The second option would make more sense to me than requiring all of your deposits to be wagered.

Also, if the casino told you that you could withdraw your money, and you informed them about the issue and tried to clarify it with them, but the withdrawal still does not work, then this is definitely not a situation I would want to be in.

Could you please tell me how long this whole situation has been going on?

Jag vet inte vad jag ska göra. Måste jag satsa alla pengar jag har satt in på sajten för att kunna ta ut dem?

Based on the screenshots you sent me, I can see in the first one that it says the deposit must be wagered in full.

You should either check the terms and conditions or contact the casino through live chat to ask exactly what the wagering requirement for the deposit is. Specifically, ask whether the wagering applies to all of your deposits or only to the most recent one.

At the moment, I can see that they want you to wager your deposit, but as I mentioned, I would normally expect this to apply only to your latest deposit. I do not know whether they require you to wager multiple deposits or not. They need to clarify that first, and then we can look at whether their request is reasonable.

Until you have that clarification, I would not do anything yet.

As for the second screenshot, I honestly did not learn anything relevant from it. The casino recommended a certain procedure for you to follow, but I have no idea what that procedure is supposed to achieve. Is it related to your withdrawal or to something else entirely?

You will need to explain the situation in a bit more detail, because without your explanation, I cannot tell what the casino is actually referring to.