I too made a withdrawal of 2300eu 3 days ago thats still pending (able to rollback) and I had completed KYC before that it says KYC completed in my profile.
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Automatiskt översatt:
Miraaa3
Romi
Brons
Romi
6 månader sedan
Hello Romy, I'm having the same issue..
I made a withdrawal on April 15 and today 19 April its still pending (rollback option). My KYC was completed before the withdrawal and I didnt use any bonus.
Im worried they are not gonna pay out. What is the best approach here?
Automatiskt översatt:
Radka
Community Specialist
Mirjam
6 månader sedan
Hej,
Jag gjorde också ett uttag på 2300eu för 3 dagar sedan som fortfarande väntar (kan återställas) och jag hade slutfört KYC innan dess, det står KYC slutförd i min profil.
Hello,
I too made a withdrawal of 2300eu 3 days ago thats still pending (able to rollback) and I had completed KYC before that it says KYC completed in my profile.
Automatiskt översatt:
6 månader sedan
Hello, I get that you expect the money to be paid without delay, but in this casino it seems that one has to wait. It is not cool but necessary, it seems. The best step is to wait patiently without cancelling the payout. I wish we could step in sooner, but we can't, so for the moment patience is the key.
Since the KYC was done successfully, I would say it is a processing delay.
Automatiskt översatt:
Radka
Community Specialist
Miraaa3
6 månader sedan
Hej Romy, jag har samma problem..
Jag gjorde ett uttag den 15 april och idag, den 19 april, väntar det fortfarande (återställningsalternativ). Min KYC var slutförd innan uttaget och jag använde ingen bonus.
Jag är orolig att de inte kommer att betala ut. Vilken är den bästa metoden här?
Hello Romy, I'm having the same issue..
I made a withdrawal on April 15 and today 19 April its still pending (rollback option). My KYC was completed before the withdrawal and I didnt use any bonus.
Im worried they are not gonna pay out. What is the best approach here?
Automatiskt översatt:
6 månader sedan
Good day to you. I hope you do not mind me joining you here because, basically, the situation is just as described a few minutes ago.
It is perhaps not a coincidence since the other player is in the same situation. The casino likely experiences delays in processing and does not continue operations on weekends.
Try to be patient, please - and keep us posted.
Automatiskt översatt:
Mirjam
Radka
Brons
Radka
6 månader sedan
I dont think thats correct. Tomorrow, its been a week now since my last withdrawal and another person received the payment before me while making the withdrawal after me seems on Trustpilot.
Automatiskt översatt:
Radka
Mirjam
Community Specialist
Mirjam
6 månader sedan
Delays require plain and honest communication. Moreover, I would say that none of us is familiar with the list of delayed payments, so I would not contemplate such things unless all the details are known. Your withdrawals are yours and the casino should work on them. Let's hope it won't take long.