Uttag av medel är försenat

Hej. Jag skulle vilja kontakta Casino Guru för att lösa ett problem med vissa casinon, såsom Spinbara, Dragonia, Pistoli, Malina och andra, som ägs av samma företag. Uttag från dessa casinon tar mer än tre dagar, ibland till och med ett par veckor. Reglerna anger dock att uttag behandlas inom tre arbetsdagar, exklusive den dag då begäran skickas in. Därför skulle jag vilja att någon från Casino Guru kontaktar chefen och förklarar varför dessa problem uppstår och varför de bryter mot sina egna regler.

Hello there.

Even though it must be frustrating to wait this long for your winnings, unfortunately we are unable to do much about it. You would have to contact the licensing authority that regulates the casino, actually.

Our team can intervene only when a complaint is submitted by the player and the 14-day time period passes.

Do you experience a delay in some of these casinos right now, perhaps?

Ja, jag har upplevt en försening igen, men på det andra casinot har de en liknande plattform som det föregående, och jag tror att de har samma ledning. Vad ska jag göra?

Hello, I believe both options are the same, as Romi mentioned earlier.

Option one is to contact the licensing authority, which I believe is a waste of time because they rarely intervene in cases of minor delays. Yes, I understand how that sounds, but when you consider how many reports each regulator receives on a daily basis, as well as their quality and severity, it makes sense. They are simply not efficient enough to address delayed payments in the majority of cases...

Option two: wait fourteen days, and if the casino does not pay you, file a complaint with us.

It's not very convenient, but this is how things are. 🙁

Plz return my withdraw

I believe there was some mistake done here, right?

Was it meant to go to some casino support, perhaps?

Let us know if you experience any issues with your withdrawal.