Complaint Response Timeframe – Casino Guru (sida 2)

Thanks for sharing.

How are you doing today Radka?

Oh, thank you very much for asking. Honestly, I have been better.

Morning was fine, but then I learned about a few casinos with which we are having issues due to a high volume of complaints and complicated payouts. Now also with inaccessible websites, that's new. Does not look very good given the circumstances. Then the news came that one Guru member had been taken to the hospital.

The day has been filled with unexpected challenges, and it's currently around 11 AM in our area. Let's see what comes next...

How are you? How are you feeling?

Not too shabby. Thank you 🌹

I'm really sorry about the guru member. I hope he/she will be fine.

Goodluck

Thank you too. It was a hell of a Friday; shortly after noon, half of my country experienced a blackout—complete mess everywhere. People were stuck in elevators, every electrical feature was down, and phone lines were dead until late afternoon...

I do hope that your Friday was much better!

Jag måste hålla med föregående talare; CasinoGurus svarstid på sju dagar eller mer är en mardröm varje gång.

Jag älskar CasinoGuru och det är många gånger bättre än sin största konkurrent, men bearbetningstiden för varje svar är en mardröm, särskilt när timern överskrids helt och till och med varje gång.

Hello, I would like to say that I perfectly understand that, and I also understand what others have been saying.

Just let me add a few numbers: fewer than 20 resolvers and more than 1270 cases opened.

We don't want to keep you waiting; we have to respond and take care of all of you.

Kindly be patient, please. The truth is that higher efforts truly need more time.