Complaint Details:
On August 29, 2026, at 09:44 EEST, I deposited €1,000 into my Leonbet account. At 09:45 EEST, I opened the game Ebaka Games - Blackjack intending to place a standard €10 bet.
Due to a severe technical/UI glitch within the game interface, the system registered two consecutive bets of €500 each within seconds (Bet IDs: 35935876818 and 35935878188), draining my entire €1,000 deposit immediately.
I contacted live support within minutes, providing screenshots of the game UI and transaction history. The support agent dismissed the issue, stating that their server logs show no technical error on their side, and explicitly refused to void or refund the glitched transactions.
As a customer, I never intended nor confirmed two €500 bets right after depositing. I request Casino Guru’s intervention to mediate with Leonbet and issue a full refund of €1,000 to my account/payment method.
All screenshots of the transaction history, game interface, and customer support chat are attached.
