I just started doing the online gambling because my daughter and her boyfriend were telling me about it. I came across Sunrise Slots and started playing there. I had one a small amount at first decided to cash out they cancelled it twice this happened and I ended up waiting a day and a half before finding out that it had to be a min of $100. I kept playing and got to $100. And two days later I'm still waiting! Why?
Have you verified your account? I understand your frustration because I’m having my money held by a casino as well… $5404 I won two weeks ago…. They want to give me the run around and pay me installments. However, through this nightmare, I’ve learned that often times you need to complete verification documents, and wait a few days for the payment to be processed depending on your method of payment. Make sure to contact customer service to clear up any questions you have. Two days isn’t very long though, so I’m hopeful you will get your money!
I just started doing the online gambling because my daughter and her boyfriend were telling me about it. I came across Sunrise Slots and started playing there. I had one a small amount at first decided to cash out they cancelled it twice this happened and I ended up waiting a day and a half before finding out that it had to be a min of $100. I kept playing and got to $100. And two days later I'm still waiting! Why?
As far as I can tell and based on the players' complaints plus experiences, this casino is just painfully slow.
Check it out for yourself:
complaints 👈 I
Even though I saw your own complaint, I hate to notice that there is little we can do during the first two weeks. Thus, I hope you get the money sooner and without our intervention 🙏
So Sunrise Slots not only cancelled my first two withdrawal requests but it's gonna take a month to get my money?!
There's no way in hell it should take that long!!!
Have you verified your account? I understand your frustration because I’m having my money held by a casino as well… $5404 I won two weeks ago…. They want to give me the run around and pay me installments. However, through this nightmare, I’ve learned that often times you need to complete verification documents, and wait a few days for the payment to be processed depending on your method of payment. Make sure to contact customer service to clear up any questions you have. Two days isn’t very long though, so I’m hopeful you will get your money!
We recognize two weeks as a threshold beyond which the player should be supported, no matter what the casino claims. Do you perhaps care to submit the complaint too?
Consult this article 👈 if you prefer to learn more, please.
Or let me know whether I can help you decide, maybe?
Not only are they rude and slow but if you made a request you cant do anything with anything they give you unless you make a deposit first, maybe. I just know that I was trying to play there one day and it said because you have a pending withdrawal request I couldnt play. And they keep wanting me to read the terms and conditions which i have already done and i didnt read any of this in there.
Maybe they just need to catch up to the times. Thats what I think they need to do
Well, since we give casinos 14 days to resolve the withdrawal, it will be necessary to be patient in this case. Be sure to keep checking back to see what's going on with your withdrawals.
However, I haven't heard that you can't play while you have a withdrawal pending. Did you ask live chat why that is ?
Anyway, as I said, we will have to be patient and I firmly believe that you will get the money sooner than the mentioned time.
If you have any news, let me know.
It had gotten approved now I just have to wait on their third party vendor to pay me the money i guess when they decide too,
So I'm glad at least for some update. We'll wait for the money to come in.
Anyway, could you add this fact to your complaint to Kristina ? She'd sure like to know that you've moved on.
Just click on this link and let her know about the situation.
Thank you and I will wait for more positive messages. 😊
The issue has been almost resolved. I only have one more payment of $909 that is scheduled to be sent tomorrow, and then I am fully paid. I will update you.
I am so glad to hear that, I hope you will come again with positive news as you have come now.
I will be waiting. 🙂
I am still waiting to hear from them or to receive my money..
This issue has been resolved. They won’t allow me to have any more bonuses but at least I got my money. Thank you for your help casino guru. As promised wanted to update you all the way through.
Hi, it would definitely be a good idea to update your complaint in case you don't get any response from casino so that our team can step in and try to help you. The last time we talked about you waiting for money was 3 days ago. Have you tried asking support or live chat how your withdrawal is going ?
This issue has been resolved. They won’t allow me to have any more bonuses but at least I got my money. Thank you for your help casino guru. As promised wanted to update you all the way through.
Perfect, so that's what's most important in the end, that you got your money.
As for the bonuses, I believe you won't mind or am I wrong ? Do you like playing with them and would you rather find another casino ?
Of course, you're welcome and I hope you'll do well in the future. 🙂
I have constantly been emailing them or using their live chat and either i get no response, or the same one is that it depends on when their 3rd party vendor either decides to or when they get to it is when I get my money.
I am still waiting as patiently as possible but this is a little ridiculous especially considering that i decided to do the bitcoin because it was supposedly supposed to be faster. I thought it would most other casinos are making it seem like its a way better deal and then there's issues like this
I'd say this is completely ridiculous. Normally, crypto transfers are considered the quickest, so it's really a pain to see them so delayed. Though I understand payment providers are most likely far beyond the casino's daily reach, that does not change the fact that it's taking too long.
Have you been suggested an alternative, perhaps? 🤔
No they just keep telling me in so many words that I will get it when i get it
Great indeed,..
Do you think you can suggest another payment method on your own? I know how dumb it sounds, but it still might be worth a try.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
