I am having issues with them to I'm waiting till morning to see if I manage to solve my problems with them or I will leave the guru team to take them on don't know maybe you should make a complain also it should be a law not being able to deposit without passing KYC but they don't care about deposits only when it's time to withdraw the KYC matters
Did you contact them to ask the reason why the blocked you ? Don't know maybe u should try to talk with them 1st also mind about deposit bonus normally casinos will ask you to play an amount of money to be able to withdraw like if you deposit 10 then they have something like X20 that means you have to play 200 before u be able to withdraw
Ja 😕
Vad jag tyckte var väldigt konstigt är att de väntar på att du ska göra insättningen och sedan blockerar kontot, jag misstänker det här 😕, kontot hade tid för dem att blockera innan de tog mina $$.
So you didn't even tried to withdraw right ? Don't know either with that casino I struggle about my withdraw they've done 3 times KYC until now still waiting to see what they gonna tell me now
I don't now how but today I got a message from stelario. It's looks like they by accept my card. Completely weird because I don't send them anything 
m
That's great news!
Maybe they just accepted the fact that what you've already sent was enough because a different person checked your documents 🙂
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
