I can see you're in a similar situation as the other player who posted here.
They did eventually receive their withdrawal, but it still took longer than expected and wasn't handled very transparently by the casino, with a lot of generic copy-paste responses from support.
In your case, you're also waiting over a week, which is not extremely long, but I do understand it's frustrating when you're only getting standard replies without any clear explanation.
From our side, we generally allow casinos up to 14 days to complete a withdrawal. If the funds are not received within that timeframe, you can come back here, give us an update, and we can look into assisting you further through a complaint.
Would that be okay for you?
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