Kazeeno.com Withdrawal problem

I made two withdrawals from this casino on October 17th and October 18th. Today is Thursday, October 22nd, and I still haven’t received any information about the status of my withdrawals.

When I try to contact them via live chat, I’m talking to a bot. I also emailed them, but they only replied after two days, and it was another bot response.

Honestly, I have no idea what to do to get my money back.

If anyone knows anything about this casino, has had a similar experience, and eventually managed to get their money, I’d really appreciate it if you could share your experience with me.

Based on what you have described, you have only been waiting for a few days, so I would not be too worried yet. I understand that receiving no useful information about your withdrawals is frustrating, especially when you only get automated replies.

We usually allow casinos up to 14 days to process a withdrawal. Delays can sometimes be caused by a withdrawal queue, the payment processor, or a third-party payment provider, and the casino may not have a new update to provide every day. For now, patience is probably your best option.

If the status of your withdrawals does not change and you still receive no proper explanation as you approach the 14-day mark, please let us know. You can then submit a complaint, and our team will try to investigate what is happening.

Okej då väntar jag, tack för svaret.

Angående de uttag jag gjort av de två hittills, har jag bara fått ett, de satte in pengarna på mitt konto efter fem dagar.

När det gäller det andra uttaget, så är det idag den tionde dagen och jag har inte fått pengarna.

Och kundsupporten fortsätter naturligtvis att vara bottar.

Och inga svar alls på mejl

Hello, I’m glad at least one of the withdrawals has reached you, but I understand that’s only part of the problem solved. Waiting ten days for the second one, with no replies to your emails and the same unhelpful responses from support, must be frustrating.

Does the second withdrawal show as pending or maybe completed in your casino account? It would help to know whether the casino is still processing it.

Thank you for keeping us updated. I really hope the rest follows soon.

Det andra uttaget behandlas.

det är vad det står

Hur länge kan statusen "väntande" vara kvar?

Jag vet inte, idag är det 10 dagar sedan.

Har du väntat i 10 dagar?

Ja

Och jag har inte fått pengarna än.

Allt har gått smidigt i en hel månad, men nu den senaste veckan har ingenting hänt.

Vad menar du? Jag förstår inte.

Betalningarna gick igenom utan problem, och nu är det värt det

Hur många dagar väntar du på att få betalt?

Eller om du har tagit dem, hur länge var den längsta?

Det betalades varannan dag, nu väntar jag på den tredje dagen

Jag betalade av mitt första uttag på fem dagar.

Nu är jag inne på min andra utsättning och jag har inte tagit dem på 10 dagar, nu väntar jag.

Thank you for the update. We will see whether your money arrives soon. You have now been waiting for ten days, and I have already mentioned the 14-day timeframe we normally allow casinos to process withdrawals.

If you are approaching the end of this week, around Friday and nothing has changed, I would consider submitting a complaint with us.

The casino may simply be experiencing a general delay, as I can see that another player is reporting a similar issue. Therefore, it may not be limited to your withdrawal alone. Hopefully, both of you will receive your money as soon as possible.

Tack för hjälpen.

Jag skulle vilja tillägga något annat, men oftast när de svarar mig säger de ständigt att de konton som är mer aktiva, det vill säga de som spelar på samtidigt, har bättre uttagslösningar, som om de sa att om man spelar får man pengarna. Det här är det värsta jag någonsin sett.

De avbröt mitt uttag och skrev till mig att något hade hänt med banken.

Jag hade valt Revolute

och jag gjorde ett nytt uttag på en annan bank

Eurobank

That may be true in some cases. If a casino has a VIP program, players who play more and reach a higher VIP level may receive higher withdrawal limits or priority processing.

However, I would not recommend playing more just to obtain those benefits, as you could lose the money you are currently trying to withdraw. It would be safer to wait for the payout instead of risking the balance.

Regarding the withdrawal that was canceled again, I can see that you have now requested it through Revolut, so we will see what happens. If this withdrawal is also canceled, I would recommend submitting a complaint with us, as repeated cancellations would not seem normal.

I would also contact Revolut directly, especially if the casino claims that the problem may be with your bank or on your side. This could help you confirm whether there is actually an issue and understand how to deal with it in the future.