My complaint to ggbet casino was closed, after that I clicked the "resume complaint" button and clarified the issue. I haven't received any feedback in the mail and now this button is gone and I can't resume the complaint. What can I do?
You probably won't receive any feedback because your complaint was closed correctly. It seems there's no way to proceed since you tried to verify two accounts using the same documents.
I already mentioned that my friend and I registered together. But we didn't even upload any documents to the second account. Why are they talking about the same documents?
I have no idea why the casino is saying that. That’s what I gathered from your complaint and what the casino apparently provided to the mediator.
If you have anything else, you could try emailing the person who handled the case, but I can’t guarantee that things will go the way you want.
Can you tell me where I can find this person's email?
Hello, it is still located in your closed complaint, but you can still access it. Give it a try, please. Just as Jaro said, though, please do not expect a long-term email exchange or complete change of the past events; truth be told, mediators have little capacity for that, especially with clear evidence. 🙁
I'm sorry it ended this way.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
