So I opened a complaint here regarding a delayed
payment, it was responded to and I was asked to wait a bit longer before they would completely look in to it and the status of the complaint is pending. I have further screenshots with the casino now, is there any way to update the pending complaint with these?
Hi, yes you can send those screenshots to the complaint and tell Nick that you have a development in your case.
Also, could you briefly describe why your withdrawal is delayed and what is actually happening? 🙂
Hi Jaro, I’m a little dumb but when I go to the complaint there is nowhere for me to add any further information or upload so where can I actually do this? Sorry
Try to write to Nick here- nikolas.b@casino.guru
Also, you can tell him about the problem with answering to the complaint and I hope he tries to help you somehow. 🙂
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
