I’m trying to open a complaint here about how the casino allowed me to open another account after I self excluded. My first complaint was rejected because I didn’t have evidence of the exclusion I have now found the relevant email but when I try to open a new complaint it gets rejected?
I will contact my colleagues from the complaint team regarding this and let them know that you have some new evidence.
May I ask if you have stated the information in the reopen request, though?
So I have contacted Dominika. Please send the proof you have from the email staright to her email address, dominika.l@casino.guru, and explain the situation. Thank you.
yes I already emailed it to her two weeks ago. I will send the email again.
She will surely get back to you as soon as possible. Thank you.
Doesn’t seem so
I don't actually understand the meaning of your post. Could you be more specific, please?
Doesn’t seem like she will get back to me I emailed her he relevant evidence on February 26th and still haven’t had a response
I'd love to help you somehow, but I'd say this matter is beyond forum reach. Feel free to send her a reminder, please. Sad to say, I'm not familiar with this situation very well, but perhaps during working days, I can ask her whether there has been some sort of problem.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
